Contact PREVIEW Support

This app would be great if it worked, but it doesn’t. I got this app for only one profile, that I post on moderately it worked for a little while, until it started not working on any content at all. I immediately tried to get in contact with every customer support option they had, email being the only one that responded after I waited a while. When they finally did respond they gave some solutions, so I tried them and not a single one worked. I told them this and they gave me some more solutions, which you guessed it didn’t work either. At this point days have past because each back and forth email takes them days to respond to. We have continued this for weeks now, I sent them screen recordings and everything I could to help them best assist me, yet they have just sent me the same solutions that didn’t work in the first place. I have sent them my phone number in the hope someone would at least give me a call to figure this out and I’ve had no response. So when the app inevitably stops working for you and you need help don’t expect fast service, service that works, or even a refund. Not only am I and will you lose the money spent on this app, but more importantly you’ll lose the opportunity cost you could’ve made if you’d been posting content. Best of luck, Troy

I’m shocked at how clunky the interface is. It took 3 hours for me and Preview tech support to connect to 1 IG account. And, tech support isn’t the one that figured it out. . . . The tools that are heavily promoted are not what they should be. The filters: equivalent filters are available and there many free apps that are much better. The hashtags: you’d be better off monitoring other Instagram accounts to see what tags they use or utilize free websites. The photo feeds and the Insta story idea features are pathetic. The “Learn to Use Preview” link in the app is one page of super basic instructions. It is constantly asking me to upgrade to premium when I’ve already prepaid for a year of premium. I have 6 IG & FB accounts; it’s supposed to connect to multiple accounts, but it’ll only let me connect to 1 IG account. It’s supposed to have guidance on how to grow your Instagram accounts, but it’s basically one relatively short article. The only thing that is decent about this app is the planning calendar, although, it’s so clunky that it takes me too much time to use it. Instead, I manually post. I’d recommend a different planner/calendar app. Especially because the annual price is $150!

I have several Instagram accounts for various businesses, so with that in mind, I decided to purchase Premium in hopes that I could manage all of them more easily. I was hoping set aside a day or two from my week to focus on social media, and still have posts upload regularly. I started with a free account, so when purchased Premium, I expected my account to upgrade immediately to have premium features (unlimited accounts and posts). When I clicked on the “+” button to add another account, I kept getting asked to upgrade to pro or premium. I tried logging out and back in. I’ve tried resetting my phone. I’ve tried clicking the upgrade button in hopes for the app to upgrade, but it wanted me to pay again. I already had the payment confirmation of $140 and refuse to pay again for something I already paid for. I’ve emailed customer support, DM’d them, and commented on their Instagram posts, and still don’t have a response or solution. I was genuinely so excited to use this app, but now it justs sits in my folder of business apps without any purpose. If anyone has had a similar experience or knows a solution to this problem, please let me know :/ I’d still love to use the app if it’s possible