Contact Meta AI Support
Company Name: Meta Platforms, Inc.
About: View makes it easy to import and edit photos and videos from your Ray-Ban
Stories, create unique content using creative formats, and share your moments to
friends and family across Facebook, Instagram, Messenger, WhatsApp and
more.
Simply download the View app, log in using your Facebook account, and
pair with your device to start getting the best out of your Ray-Ban Stories.
Meta AI Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Facebook View Website
Privacy Policy: https://www.facebook.com/about/privacy/
Developer: Meta Platforms, Inc.
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9 Most reported problems 😔💔
K88
I have been going around in circles back and forth with AI Meta Techs who were unable to resolve my problem. Unable access hey meta commands and attain the correct app to utilize. I only see AI Meta Vibes and AI that doesn't have the operational features needed to operate the glasses Hey Meta Commands doesn't work.
meta ai is not making image to video in 16:9 it is making 9:16
Meta glasses Gen 3 AI, often does not recognize my contacts to call, having issues connecting WhatsApp via video and/or audio. Please need assistance.
Hi Meta / Ray-Ban Meta Team, My name is Shanis, and I’m writing from Dubai, UAE. I recently learned about your smart-glasses product and I’m genuinely impressed by the vision and the technology behind it. I believe these glasses — especially with AI and translation capabilities — hold great promise globally. I do have some feedback and a feature request that I think could significantly improve the adoption and appeal of your product in multilingual markets like the Middle East and parts of Asia. In particular: I noticed that currently the voice-commands / translation / “live AI” features support only English (and a few European languages). I — and many people I know here — would love to see Arabic support, and even Malayalam support (or other major regional languages). That would make the product far more accessible and useful to non-English speaking users. I feel there is no dedicated platform (or at least I couldn’t find one) where customers like me can share ideas, language-customization requests, regional-use feedback. It would be very valuable if Meta could create a public feedback/ideas portal or integrate a performance-marketing / community feedback channel, so that real user data (from various markets) helps shape future software updates. As a potential customer, I believe this would not only expand your user base, but also show that Meta values diversity and real-world needs across markets. If such a feedback or early-access program exists already, I would be very interested to join. Thank you for building something so forward-thinking. I hope you’ll consider this feedback — and I’d love to stay in touch if you open a feedback channel for international users. Warm regards, Shanis Dubai, UAE
On August 1, 2023, I bought a Ray-ban stories in a Ray-ban store in Milan. I live in Belgium. At the moment I have a problem that one of the two speakers does not work anymore. Where can I go for inspection and repair.
Disappointing
by Themachine72
Bought these glasses and was excited to get them working. Downloaded the Meta View App and tried to pair the glasses but as soon as I try to select a different case, which matches mine, the screen goes black. I tried to pair them through the other case option and it does not work. Reached out to Meta support and they were unable to address the issue as well. I then logged into here to see if anybody else had a similar issue and found the Developer responding multiple times saying to Update the Firmware. YOU HAVE TO CONNECT TO THE APP TO DO THAT. Unbelievably terrible advise and assistance. I can’t wait to get my money back for these glasses.
I love the glasses but I hate Facebook.
by Yo Mama2000
I stopped using my Facebook account about two months ago and I absolutely refuse to ever get back on to Facebook ever again. After 10+ years of Facebook’s invasive mind games and social media nightmares, I’m over it, never using Facebook ever again. Still locked into the social world at times of course but deleting my Facebook, Instagram and Twitter X accounts felt amazing and I will never go back. But I do have one regret and that is, I purchased the RayBan stories glasses which I once loved. Yet Not enough to ever go back to Facebook. I’m sad because I’d love to use my glasses on an up coming trip to Europe, but I dread the thought of ever logging back into Facebook and dealing with the Facebook trolls and ridiculous child adult zombies. Never again, I simply wish that my Ran Ban stories would simply connect to my iPhone without Facebook / Meta being involved with them. What a lamé scenario this has become. I’m not happy about it at all. Booooooooo!
Love Ray Ban but, these. Meh.
by Kafloom
I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry.
1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses.
2. The audio is just okay. Listening.
3. The mic, well. Go to five below and get yourself the same quality mic.
4. Video clarity isn’t horrible. Not go pro or dji quality.
The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this.
6. The app is super basic. Video playback is horrible.
7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi.
8. The editing tools are really limited.
9. The collage tool misses anything of value.
10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t.
In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses.
This is an honest review by a guy who paid full price.
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