Contact Beyond Body Support

by Lcnbrix

I’m so disappointed. I thought this could be great, but it appears as though not much thought went into the app. So many issues, but they’re not bugs, the functionality simply isn’t there. First, there’s no way to undo anything. If you accidentally tap “done” on a meal, it’s gone. No going back. If I want to add a workout outside of their workout, I can’t. For example, I went on a Peloton ride—how do I track that? I can’t. The shopping list is such a great feature in theory, but sadly that too doesn’t work. It added “Chickenham” to my list. No clue what that is and I don’t see it anywhere on my meal plan. It also missed several key ingredients completely so now I’m headed to the store again. The portions are terribly off. For example, it had me cook a full cup of rice (the measurement was “dry”) which makes enough for several people. Yet it had me only use 2oz of a zucchini. So now I have rice that could feed a family and a few pieces of zucchini. It just doesn’t add up. So much is wrong. This app has been a waste of time and money.

by JessMarie93

My fault for not writing down the date that I started the subscription- sure, but this company sends you not even ONE reminder that a payment is about to be due!!! The second it charged my account, I reached out to cancel and it was thrown in my face that “the terms and conditions state 48 hour notice of cancellation” which would’ve been provided easily, had there been ANY kind of indication that a payment was about to process. Instead of a refund, I got offered a measly $20 back out of $75 (which they try to make sound higher by offering you 25% back) and pocket the rest while this is the ONLY option they give you to cancel your account and subscription. There isn’t even anywhere in the app that keeps track of your subscription or lets you know what day you signed up for it!! So unless you’re super on top of it, don’t recommend if you just intend on trialing it. Be sure to cancel immediately or lose $75.

Feedback: make a way for your PAYING customers to keep track of their subscription information and remind them a payment is approaching like every other subscription service out there.

by Chica Brava

The required recurring subscription plans are difficult to cancel. If you simply cancel in advance as with other plans, they cut all access to your plan immediately. If the charge comes in your card there are no refunds si make sure this plan is 100% what you want. They charged over $100 to renew the subscription then cut my access when I asked to cancel the future recurring charges, so now I get 0 access for $110!

As for the plan, I did not lose weight on the plan, it was very time consuming to plan for meals. If you want to change a meal plan (there are different options) any changes happen immediately and erase the one your planned for this week, so you either wait to get your shopping list until the day of, or start over with the current plan. I would spend at least a. Hour a week simply selecting g the meals or ingredients for my chosen plan, I do not personally have that much time to dedicate to the selection of “personalized pre planned meals.” As for the personalized part, I did not see any personalization evidence. Foods I am allergic to were recommended in my plans regularly . Buyer beware, I was very excited to find this, now I simply feel taken advantage of by a mediocre company.