Heart Rate Monitor app not working? crashes or has problems?

Heart Rate Monitor Status

Last Updated on 2021-03-28 by Geoffrey Lowe

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Common Heart Rate Monitor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Heart Rate Monitor app on iOS and Android devices. Solve all Heart Rate Monitor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Heart Rate Monitor iPhone Issues and Solutions

Heart Rate Monitor iOS app crashes, not working, errors
Heart Rate Monitor iOS app network issues
Heart Rate Monitor on iOS has black/white screen

Heart Rate Monitor Android App Issues and Solutions

Heart Rate Monitor has errors/crashing/not working
Heart Rate Monitor server network connectivity issues
Heart Rate Monitor has black screen

Heart Rate Monitor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Heart Rate Monitor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Heart Rate Monitor app crashes or not working on Iphone (iOS):

Close and restart the Heart Rate Monitor app on iPhone
Update Heart Rate Monitor app to the Latest Version for iOS
Uninstall and reinstall Heart Rate Monitor iPhone app
Update your iPhone to the latest iOS version

Fix Heart Rate Monitor on iPhone unable to connect to server/internet connection issues::

To resolve Heart Rate Monitor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Heart Rate Monitor black/white screen (blank screen) on iPhone:

Follow the Heart Rate Monitor iOS app troubleshooting guide Here →

Heart Rate Monitor Android App Issues and Solutions

Fix Heart Rate Monitor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Heart Rate Monitor app issues:

Force Stop the Heart Rate Monitor App
1. On android, goto "Settings" » click Heart Rate Monitor app. » click "Force Stop".

Update Heart Rate Monitor to the latest version on PlayStore

Clear Heart Rate Monitor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Heart Rate Monitor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Heart Rate Monitor.

Fix Heart Rate Monitor unable to contact server/ Heart Rate Monitor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Heart Rate Monitor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Heart Rate Monitor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Heart Rate Monitor on android.

Solve Heart Rate Monitor black/white screens issue on Android:

Follow the Heart Rate Monitor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Geoffrey Lowe, developers of Heart Rate Monitor.

About this app

Check your heart rate anytime, anywhere with HRM - at your home or your office - when you wake up, relax, before and after exercise. - Measure your heart rate with your iPhone camera. - Apple Health integration to store heart rate data. - Showing nice animation when doing pulse measurements. - Make sure you put your finger steadily & lightly during measurement of your heart rate. - Don’t give more force with the finger to the iPhone lens otherwise it will not give correct result. Turn your smartphone into your personal Heart Rate Monitor! - HeartRateMonitor is for fitness and recreational purpose only and it is not a medical tool and should not be used for medical diagnosis. - In some devices, pulse rate monitor may make the LED flash very hot.