Contact Treecard Support
Published by TreeCard on 2023-11-14About: NOW AVAILABLE FOR U.S.
How to Contact Treecard Customer Service/Support
Listed below are our top recommendations on how to get in contact with Treecard: Walking Step Tracker. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Treecard: Walking Step Tracker. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Treecard
E-Mail: [email protected]
Website: Visit Treecard Website
Reported Issues: 8 Comments
By Camille Arriola
4 months agoHi, I got a plant back in august and ever sense then i have been charged 10$ about every month on my debit card. I am extremely confused and i would like my money back and/or to make sure this never happens again. thank you!
By Christy Looker
7 months agoHello, I downloaded your app for step tracker. However, every time I earn a tree it asked for my information to send welcoming gift. I’ve never received a gift and each time I get a new tree it asks again. How do I get it to work for me?
By Elizabeth Bennett
1 year agoI downloaded the app and put $10.00 on it and waiting for the card BUT I GOT A MESSAGE THAT SAID THAT IT CAN'T BE DELIVERED TO MY ADDRESS.WELL THEN I WANT THE $10.00REFUNDED BACK TO THE CARD I USED THEN DELETE ALL OF MY INFORMATION AND I AM GOING TO DELETE THE APP. VERY BAD WHEN YOU CAN'T SEND OUT THE CARD.
By Maggie Hall
1 year agoHi, I tried to log into my tree card account on a friends phone because my phone is currently being replaced; however, I was unable to sign in because the verification code was sent to my cellphone number. I have no way of being able to see the balance on my account and I was supposed to have a direct deposit come in Friday 9/9/22. If there is any way someone could help me determine my balance via email I would greatly appreciate it. Maggie Hall
By Yusuf ozalp
2 years agoCan I get rid of the card I got my son played with my phone and can you get rid of the request he made
By WideBodyHoncho
Horrible
I opened an account and moved money from my bank as soon as I got my card they closed the account and stated I wouldn’t be able to have a Treecard account. Okay but my money is in the account and they stated work with your bank to get the funds. Okay but you removed all the banking information from the account so I have no way of moving the funds and that’s it. Now since I have a new number there is no way to even access the account because it will only verify by number. Definitely the worse experience I have had and again no way to transfer or access the account right now. Horrible
By mitragynine
Terrible bank with terrible communication practices.
PayPal will not accept this bank account they claim that for security purposes they will not work with this bank. After having my account for a week I get an email in the morning from an agent named Clay. He tells me “ After careful consideration, we regret to inform you that we will not be able to move forward with your Treecard account. If you currently have a balance in Treecard, we recommend working with your bank to retrieve those funds. We apologize for any inconvenience this may cause and thank you for your interest in Treecard.” On the app there’s no way to transfer funds and my money is now stuck in limbo. I received this email at 9 am and ever since I’ve been doing my best to contact someone to no avail. This is a disaster and hands down the worst service I’ve had with any bank ever. I have to dispute this now with my regular checking account.
By christophermiller2
Cannot transfer funds out of card
I think this is a cool idea to plant trees with everyday purchases but you cannot transfer funds outside of the card meaning any money put on the card is stuck there. I contacted support and they confirmed that this is the case. The other issue is the app keeps logging me out every few days, so every other day you have to log back into the app and set up Face ID.
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