SurfCAST by otto Reviews

SurfCAST by otto Reviews

Published by on 2024-02-02

🏷️ About: Headed to the beach? SurfCAST makes paid parking easy. Select the parking zone, enter your duration, and pay, all from the convenience of your phone! When your time is almost up, our app will notify you.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
62.7%

😎👌🔥 Positive experience
20.6%

🙄💅🫥 Neutral
16.6%

~ from Justuseapp.com NLP analysis of 82 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Response to email questions has been very helpful as we learn the nuances of the parking program and app.

- I love that it doesn’t tell you that you have to pay for the app.



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

1.5 out of 5

Would give zero stars if it were an option

2022-05-21

App crashes every time I try to register as a resident or pay for parking. Sat in the car for 20 minutes after pulling into the parking lot to try and download SurfCAST and pay for parking. App froze and crashed several times. Never got it to actually let me pay for parking. Hard to believe Topsail expects people to use SurfCAST to pay for their parking at the beach when it constantly freezes.

Drive to another beach

2022-06-22

If you’re using SurfCAST to visit a beach in north topsail Island,Drive five minutes south to surf city where they have inside bathrooms and the parking is half as expensive.

Zero

2022-07-23

Whoever chose SurfCAST for NTB must know the developer! It’s terrible

This app doesn’t work

2022-08-24

Doesn’t work

No good

2022-09-25

Not able to register

Resident can’t register

2022-10-26

I’m a full-time NTB resident and SurfCAST displays an error message “Actual Residence Status: none” when I try to signup using my ONWASA account.

Can’t register as a resident of NTB

2022-11-27

The don’t see the screen for selecting resident or visitor. I created an account, I logged on, I registered my vehicle but there is no screen to show that I am a resident of North topsail Beach.

Contact

2022-12-28

Who do we contact if when registering we entered a digit off for the license plate and got a violation? Trying to figure it out seems difficult.

Can’t see the full screen

2023-01-29

I’m still using an iPhone 6 and the screen is too small to display the all the fields and it doesn’t scroll!!

Can’t sign up

2023-03-02

Whenever I get to the part to input my email, every time I click the email field or password field it sends me back to the agreement page.

Can’t register vehicle

2023-03-31

I’ve tried multiple times to register my vehicle while we visit N Topsail Beach but the button to complete the registration is off the screen. The law goes into effect day after tomorrow!

Get error message

2023-05-02

We own a home at North Topsail Beach and downloaded app, clicked on sign up, clicked on resident button, input our name, address and ONWASA account number and received Error: Actual residence status: none

Does not recognize our account.

Horrible App

2023-06-02

SurfCAST deserves zero stars. This is probably the least effective application I’ve ever used. Tried to register my vehicles for parking at NTB 4x4 but cannot get past the “zone” selection area. Topsail Beach should strongly consider another application to process beach parking.

Don’t bother

2023-07-04

Don’t bother with paying for parking with SurfCAST. They’ll let you buy parking you don’t need, and then charge you a violation anyway. Just pay the $50 fine and skip SurfCAST , it would have saved me $35 to put in 0 effort and just park my car in the middle of the road.

App needs improvement

2023-08-04

Put in all the needed information and tried to pay for 2 hours ($10). It told me I overpaid for an hour. When I tried to re enter my information it would not let me. Than I get charged a violation fee of $25. Not fair. Please improve SurfCAST so people don’t get screwed over.

That app icon... what the....????

2023-09-05

That app icon may be the single sloppiest thing I've ever seen. It has an awkward white border that isn't evenly distributed around the colored region. The rounded corners don't match up. if SurfCAST functionality is as amateurish as the icon itself is, well that would explain the low rating. No, wait. It wouldn't. The rating should be lower.

Charged for the app

2023-10-07

I love that it doesn’t tell you that you have to pay for SurfCAST .

Cant register 2nd vehicle

2023-11-07

I understand that I can register 2 vehicles but don’t see anywhere to add the 2 nd one.

NOTE: this question was resolved when I learned that as a Visitor (non-resident) I can only register a single vehicle per account.

Response to email questions has been very helpful as we learn the nuances of the parking program and app.

Alex Bragg
2023-09-03

I paid for a whole day and got a ticket and when I sent a dispute like they told me over the phone I have to pay a extra 75$ like I didn’t even have to pay to park and I still would’ve have to paid 75$, reduce my penalty and they never check emails terrible company

Fohengr
2023-03-23

Untrustworthy pay for an hour get a ticket in 45 minutes.

Michael Grooms
2021-04-11

How do I register my second vehicle on my annual permit? I can't seem to do it on the surfcast app. I was told that I should be able to do this. Thanks



Is SurfCAST Safe? 🤗🙏


Yes. SurfCAST by otto is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 82 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.5/5 . Justuseapp Safety Score for SurfCAST Is 24.7/100.


Is SurfCAST Legit? 💯


Yes. SurfCAST by otto is legit, but not 100% legit to us. This conclusion was arrived at by running over 82 SurfCAST by otto User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SurfCAST Is 44.7/100..


Is SurfCAST by otto not working? 🚨


SurfCAST by otto works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



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Features

Select the parking zone, enter your duration, and pay, all from the convenience of your phone! When your time is almost up, our app will notify you.

Headed to the beach? SurfCAST makes paid parking easy.

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Otto Connect, Inc.

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