Contact SurfCAST Support
Company Name: Otto Connect, Inc.
About: Headed to the beach? SurfCAST makes paid parking easy. Select the parking zone,
enter your duration, and pay, all from the convenience of your phone! When your
time is almost up, our app will notify you.
SurfCAST Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SurfCAST by otto. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SurfCAST by otto. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 17 Customer Service Reviews 😭😔💔
I was trying to register online to get a yearly parking pass and by mistake it put Ohio as my state now there is nowhere to edit this to the right state. I lie in North Carolina. So how can this be fixed?
I received a ticket yesterday morning it had 3 different payment so 25 50 75 it said pay 25 before midnight so I did so now it is saying I owe 75 more dollars and why?
We have an annual pass for 2 cars and parked both in lot NTB09 yesterday. One received a ticket while the other did not. Please let me know how to resolve this matter. Thank you.
We live at 420 Derrick Dr., Sneads Ferry, NC. We paid the $250 yearly fee.. We received a parking ticket on 6/9/21. We used our silver Toyota to park and registered our loction. The ticket # is NT220875 plate # 1925BJ. Parking zone was NTB07. Our phone # is 540-422-1034. Please contact us asap. Email is chrisnrita@redacted.
We used the app on my daughters phone over the weekend with my information and had no problem. Now I’ve downloaded the app on my phone and every time I try to register my vehicle it tells me that someone already owns my license plate number.
I live at Sneads Ferry but it will not recognize my ONWASA acct number. Also it will not let me change the Beach Access Ramp number.
My iPhone 5s has a 12.5 iOS which can’t be updated to support the 14.4 the app requires. No beach for me?
Pague el parqueadero y igual me multaron como hago
Trying to register, I keep getting an error when signing up with my ONWASA account not being recognized
I already paid for parking and still got a ticket. I’d like to talk to someone about this. Thank you.
Please send me your email address,I was ask to send a exemption request email for N Topsail Beach parking.Thanks Barry
app says its not available for my android devise.
We paid $10 today not knowing it starts tomorrow, can we get a refund.
We are trying to enroll and pay for the parking at North Topsail Beach. Your app keeps not recognize or authenticate our sign in information. I go to your app. 1. click - "sign up" 2. click "visitor" 3. Review both "Terms and condition's" and "review privacy" then click - "accept" 4. Put in my email address and password along its validation - click - "next" An ERROR comes up "user could not be authenticated" - clock "ok" Back to screen in item 4. I stuck right there. Am I doing incorrectly? Please, advise. Thank you, Helen
Would give zero stars if it were an option
by Calculated_Reviewer
App crashes every time I try to register as a resident or pay for parking. Sat in the car for 20 minutes after pulling into the parking lot to try and download the app and pay for parking. App froze and crashed several times. Never got it to actually let me pay for parking. Hard to believe Topsail expects people to use this app to pay for their parking at the beach when it constantly freezes.
That app icon... what the....????
by $1K Master
That app icon may be the single sloppiest thing I've ever seen. It has an awkward white border that isn't evenly distributed around the colored region. The rounded corners don't match up. if the app functionality is as amateurish as the icon itself is, well that would explain the low rating. No, wait. It wouldn't. The rating should be lower.
App needs improvement
by Peach12899
Put in all the needed information and tried to pay for 2 hours ($10). It told me I overpaid for an hour. When I tried to re enter my information it would not let me. Than I get charged a violation fee of $25. Not fair. Please improve the app so people don’t get screwed over.
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