Contact Understood Support

by Mintphone

Though I put the correct log-in information, it does not let me log in. The logo is spinning and it never let me go any further. I reinstalled the app, changed the password and tried again. It let me submit the log-in info but nothing happened. No “wrong info” warning, no next page, and no nothing. I hope this tech glitch will be fixed soon.

by CarisaMC12

I think some of the content could be very useful, but it’s difficult to access. I’d like to try it again after the next update.

Device is an iPhone 12 with iOS 15.6.1

So far the issues encountered are:

1) I made a post to a group yesterday. Today it says I have a comment, but I haven’t been able to access/see it. When I click on the post from the feed it doesn’t show any comments, it only gives me the option to make a comment.

2) There is an issue when trying to view or download the printable resources. It requests an email to subscribe to emails or to log in. If you’ve joined the app via Google sign in there’s an error message that says “let the developer know that this app doesn’t comply with Google security…blah blah blah”. I’ve tried emailing and texting it to myself which just opens it up in the app and I keep encountering the same issue

3) I highly recommend adding a tech support link or adding a group/thread for people to ask tech related questions in the actual app, vs needing to go back to the App Store to find how to communicate with the developer.

The only reason I’m taking the time to do this is because I feel the content could be helpful/great! But the format and interface is lacking.

by Memery1978

It’s clear that the people who created this site want to be helpful. But they missed the boat. When one has dyslexia, they have trouble navigating the written word, and that is this entire app. Not one opportunity for voice to text or any videos. I didn’t give it one star because they do try to block the different topics so it’s not horrible to navigate. But there are a lot of questions posted by parents, and it’s difficult to find the experts who are actually giving advice versus people just sharing their experience. Also, the advice is pretty much anything you get anywhere on the Internet. I feel bad giving a poor review, because you can tell the experts care. But time would be better spent advocating for more streamlined support than passing out generic advice on an overwhelming platform.