Contact Ocado - Online Grocery

Contact Ocado Support


Company Name:

About: Right now, we have two separate Ocado apps to help us continue delivering the
best online experience while we make some tweaks. This new version of the app is
only available in selected locations at the moment, but over the next few
months, we’ll continue to update it and make it available to more postcode
areas.


 
  2026-04-13

Ocado Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Ocado Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ocado Retail Ltd



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Ocado Website

Privacy Policy: https://www.ocado.com/content/privacy-policy-231421

Developer: Ocado Retail Ltd





Can I trust Ocado app?

Protect your data and wallet. We investigate the developer's website (Ocado.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.8 out of 5

Terrible

2025-07-05

by Dbgdfbdfg

Almost unusable, not sure why they’ve done this. It used to be so easy and quick to edit and place an order but they’ve now made it very difficult, they’ve added images everywhere where none are needed, there’s just unnecessary stuff all over the place, and it’s hard to understand how much is going to be charged. I’ve been a loyal Ocado customer for over 10 years but I think I’ll be stopping now that they’ve made the app unusable.

Terrible “upgrade”

2025-07-06

by CAWillInUK

Once again a company takes a perfectly usable app and redesigns it to make it worse. Less clear. Less usable. Seriously: fire your design agency.

Awful - seriously why the change!

2025-07-07

by Southernboygenius

Took 10 minutes to log in, an issue I have not had with your old / reliable app. Fix it or lose customers.




Have a Problem with Ocado - Online Grocery? Report Issue




Why should I report an Issue with Ocado - Online Grocery?

  1. Pulling issues faced by users like you is a good way to draw attention of Ocado - Online Grocery to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ocado - Online Grocery customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ocado - Online Grocery.


Alternatives