Contact Pickle Rent Lend Fashion Support

by Metruel

I invited my younger cousin with my referral link. Since she is younger I gave her my other email address to use. I then noticed I received 0 reward points. Because of this I emailed the support team and was helped by “Brian” he said that since my email that I was emailing him on was similar to the email she signed up with it is flagged as one person creating multiple accounts. He also stated how the name in the profile was nothing like the one in the email. I thought this was absurd!! For one, this app is getting more people by this. 2, why should he be questioning the difference between the email address and the name in the profile? Before this whole situation I had also emailed again about 2 of my friends using the referral link but once again I got 0 points! For one of them he gave me the points but for the 2nd he said that the account was signed up with the email address I was emailing him on so I am not allowed to receive any points! I think this is astonishing. He did assure me that the reward system is working but I do not believe it one bit!! I will no longer be telling people good things about this app!!

by Claure1111

Pickle is great as a concept and the app can occasionally get the job done, however the app is riddled with glitches that lead to an overall terrible user experience in the app. Key areas are painfully slow processing speeds (saving an item to a folder shouldn’t take that long); adding your images to a new listing (+ button) often doesn’t even work which has lessened my desire to list anything; filtering by brand/category of clothing item; hierarchy/priority level in which categories are organized make no sense (is it by proximity? Or by popularity of item?); marking an order as complete (my app still shows orders from months ago as incomplete, despite the order being long completed); and overall lacking the capability to let users easily navigate back to the screen the were looking at like messages.

by WMJIA

I read another review that said this app protects renters not owners and I 100% agree, especially for high quality items. I rented out a top that retails for >$500 and the borrower submitted the wrong address so my top got lost in the mail and Pickle refused to take responsibility even though throughout the app they insist that there is protection for your items. This top is still missing. It’s been over a month now. Pickle refuses to help. They say that if you agree to use their shipping service they don’t need to take any responsibility any more. I also had someone borrow a pair of >$1k shoes and Pickle’s Uber courier service guy picked it up and then a few hours came back to drop them back off to me without checking I was home. He spoke no English and I had no idea why the item wasn’t delivered and the renter was upset. I will no longer use this app