SinoHealth app not working? crashes or has problems?

SinoHealth Status

Published by 三诺健康管理有限公司

1.SinoHealth is used in conjunction with an intelligent body fat scale to
scientifically manage your health.

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Most reported problems

Reported Issues: 3 Comments

By Jenny 7 months ago

I really like that the app connects to my phone and everything, but it detected me as being very muscular - which I am not. I feel like this probably messes with some of my other statistics too. Is there any way to adjust this?

By Louise 8 months ago

I made an account and lost all my data. Finally paired the scales with my new phone. Its taking my weight but failing to scan anything else. The scales are supposed to do body fate etc, but I'm only getting weight and BMI

By Louise 8 months ago

Common dislikes about SinoHealth app

- It marks each measurement as a different bullet point, instead of showing each days evenly spaced

- It need you to open the app and press a button before you weigh yourself, which is way more inconvenient than Renpho which will pick up any recent weighing automatically once you open the app any time afterwards

- It considers anything under 165 as underweight for people with Nordic background

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Common SinoHealth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SinoHealth app on iOS and Android devices. Solve all SinoHealth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SinoHealth iPhone Issues and Solutions

SinoHealth iOS app crashes, not working, errors
SinoHealth iOS app network issues
SinoHealth on iOS has black/white screen

SinoHealth Android App Issues and Solutions

SinoHealth has errors/crashing/not working
SinoHealth server network connectivity issues
SinoHealth has black screen

SinoHealth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SinoHealth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SinoHealth app crashes or not working on Iphone (iOS):

Close and restart the SinoHealth app on iPhone
Update SinoHealth app to the Latest Version for iOS
Uninstall and reinstall SinoHealth iPhone app
Update your iPhone to the latest iOS version

Fix SinoHealth on iPhone unable to connect to server/internet connection issues::

To resolve SinoHealth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SinoHealth black/white screen (blank screen) on iPhone:

Follow the SinoHealth iOS app troubleshooting guide Here →

SinoHealth Android App Issues and Solutions

Fix SinoHealth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SinoHealth app issues:

Force Stop the SinoHealth App
1. On android, goto "Settings" » click SinoHealth app. » click "Force Stop".

Update SinoHealth to the latest version on PlayStore

Clear SinoHealth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SinoHealth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SinoHealth.

Fix SinoHealth unable to contact server/ SinoHealth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SinoHealth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SinoHealth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SinoHealth on android.

Solve SinoHealth black/white screens issue on Android:

Follow the SinoHealth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 三诺健康管理有限公司, developers of SinoHealth.

100% Contact Match

Developer: 三诺健康管理有限公司

E-Mail: [email protected]

Website: Visit SinoHealth Website

About this app

Data includes Lean Body Mass, Height, Body Mass Index, Body Fat Percentage, Weight, Birthday and Gender will be automatically synchronized to Apple Health Kit. 1. this app is used in conjunction with an intelligent body fat scale to scientifically manage your health. It can comprehensively detect 2 physical data (Weight, BMI) for you, allowing you to fully understand your physical condition. 2. Users to seek a doctor’s advice in addition to using SinoHealth and before making any medical decisions. 3. Supporting Apple Health Kit (only for iPhones with iOS10 or new version).