Contact Swish Sports Support

by Picklerickbenjohns

PART 2

“Hi picklerickbenjohns,
We are sorry you had a poor experience. We are also confused about how you would refer to an app as dishonest? Especially since it is a free app?”

I want to address the issue that I've been experiencing with one of your developers. A promise was made to me that if I met specific criteria, which I did, I would receive a free paddle worth up to $200. However, the developer has been unresponsive to my inquiries and did not follow through on the promise in a timely manner.

Over the course of a month, I reached out to the developer multiple times through various channels, including the app, Facebook messenger, and text message. Despite my efforts, I received no response until it was roughly a month later and multiple attempts were made. I made a review then you tried to reach out to save face. While I appreciate that the he has attempted to reach out to me, the delay of over a month is unacceptable.

I no longer desire to receive the paddle that was promised to me, but I still expect the company to treat their customers with respect and fulfill their commitments in a timely manner. I invested a lot of time and effort into fulfilling the criteria, and it's disappointing to be ignored and left without any resolution.

I hope that the company takes appropriate steps to address this issue and ensure that other customers don't have similar experiences in the future.

by Yougotkyle

This is a great app for matching you up with the same 4 people over and over out of a pool of 16 people. How hard is it for you guys to create a simple algorithm that says “YES YOU HAVE PLAYED THIS GUY” and allows you to not have to play the same people over and over and over???? If there are 16 people in a round robin, it should exhaust all options for pairing you with people you haven’t played and only then pair you with the same people. This app is a complete failure at that one basic thing. Three times in a row at a 6 round event, I played with some variation of same 3 people. There were 8 people out of the group of 16 that I didn’t get to play with. That is just a total failure for a match play app. FIGURE IT OUT

by JCA714

Never records my DUPR rating. Contacted Swish support and told me it may be because I didn’t have sufficient games recorded in DUPR. When I told them I had 20, they told me to contact DUPR. Contacted DUPR and they told me to contact Swish. I tried deleting my account to recreate to see it it would help. When I tap on delete account it tells me that first I have to log out and log back in. So I did and it doesn’t delete account. Deleted the app from my phone, redownloaded it and created a new account with a different email. Same thing, never records my DUPR rating from DUPR. So I’m deleting Swish for good!