AccorLive app not working? crashes or has problems?

AccorLive Status

Last Updated on 2024-06-03 by ACCOR

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Common AccorLive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AccorLive app on iOS and Android devices. Solve all AccorLive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AccorLive iPhone Issues and Solutions

AccorLive iOS app crashes, not working, errors
AccorLive iOS app network issues
AccorLive on iOS has black/white screen

AccorLive Android App Issues and Solutions

AccorLive has errors/crashing/not working
AccorLive server network connectivity issues
AccorLive has black screen

AccorLive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AccorLive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AccorLive app crashes or not working on Iphone (iOS):

Close and restart the AccorLive app on iPhone
Update AccorLive app to the Latest Version for iOS
Uninstall and reinstall AccorLive iPhone app
Update your iPhone to the latest iOS version

Fix AccorLive on iPhone unable to connect to server/internet connection issues::

To resolve AccorLive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AccorLive black/white screen (blank screen) on iPhone:

Follow the AccorLive iOS app troubleshooting guide Here →

AccorLive Android App Issues and Solutions

Fix AccorLive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AccorLive app issues:

Force Stop the AccorLive App
1. On android, goto "Settings" » click AccorLive app. » click "Force Stop".

Update AccorLive to the latest version on PlayStore

Clear AccorLive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AccorLive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AccorLive.

Fix AccorLive unable to contact server/ AccorLive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AccorLive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AccorLive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AccorLive on android.

Solve AccorLive black/white screens issue on Android:

Follow the AccorLive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ACCOR, developers of AccorLive.

About this app

Check out the Group' highlights and videos within a dedicated space: strategic announcements, hotel openings, events... Follow your favorite brands on social networks Twitter, Instagram and LinkedIn. Receive real-time notifications to keep up with the lastest news. Find all the Accor news on the this app application! For employees, with your usual logins, access more exclusive content: articles, videos, podcasts, contests... and a selection of apps from the Accor ecosystem in one click.