Contact BLUETTI Support
Company Name: Shenzhen Poweroak Newener Co., Ltd.
About: Take full control of your BLUETTI power station with the BLUETTI App! Designed
for seamless energy management, our app allows you to monitor real-time power
usage, adjust settings, and optimize performance—all from your iPhone or
iPad.
Key Features:
Real-Time Monitoring: Track battery status, input/output
power, and more.
BLUETTI Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BLUETTI Website
Privacy Policy: https://mgt.bluettipower.com/MidpMdata/agreements/en-US/user_agreement.html
Developer: BLUETTI OFFICIAL
5 Most reported problems 😔💔
I PURCHASED THE BLUETTI GENERATOR WITH TWO SOLAR PANELS 03/2026 FOR MY DAUGHTER BUT WE DID NOT RECIEVE THE Y SPLITTER CORD TO CONNECT THE 2EA. TOGETHER. AT FIRST, SHE RECIEVED THE GENERATOR AND PANELS BUT SHE DID NOT RECIEVE THE CORDS AT ALL. THEY FINALLY SHIPPED LATER THE NEXT DAY ON ANOTHER COURRIER.I ASSUME DIT WPOULD COME WITH A WAY TO HOOK THE TWO PANELS TOGETHER TO SPEED UP CHARGIG THE UNIT WHJEN THE GRID GOES DOWN. NOW THAT WE GOT THOSE CORDS, WE DO NOT HAVE THE Y SPLITTER CORD ATTACHMENT TO HOOK THE 2EA. SOLAR PANELS TOGETHER SO WE CAN USE BOTH PANELS THAT SHOULD HAVE CAME WITH THE DEAL, RENDERING ONE OF THE PANELS USELESS. THIS IS REDICULOUS AND WE WOULD APPRECIATE FOR THEM TO SEND ME IT TO 14403 RYDER GRAY DR. AUSTIN , TX. 78738 AS SOON AS POSSIBLE. IF WE DO NOT RECIVE THESE CORDS WITHIN 1- WEEK OF THIS EMAIL, I WILL START REPORTING THEM ON THE PISSED CONSUMER SITE. PLEASE REMEDY YOUR MISTAKE OR MISREPRESENTAION OF YOUR PRODUCT. SINCERELY, KEN ALBEE
3 year old 200 solar panel bought with a AC-180. Zero open circuit voltage. >>>???<<<
No notifications
by Star Cluster
How are there no notifications? My BLUETTI 200 v2 caused a power surge and blew the breaker and was on battery power. Without a notification my equipment shutdown. The estimated time remaining is no where near accurate. It was off by a factor of 5 lasting only 20% of the time listed without a change in the equipment load. That estimate is utter garbage and useless. What a useless app that does nothing and is bloated with useless features.
One Minor Issue so Far
by J_W_A
I’ve been using the app for about a week and a half. Everything works well so far. My only issue is i’m having using the app on my iPad. It will only display in portrait mode. This is more of a complaint than an issue for me since I have a keyboard and a trackpad.I manage, but it keeps me from giving the app five stars.
Do it yourself solution
by CraigOh2
The BLUETTI devices make adding solar and batteries to a home rather simple. Customer support is responsive.
The inverters draw more power overhead than I expected. The software could be better.
It’s been a learning experience but I’m satisfied.
Have a Problem with BLUETTI? Report Issue
Why should I report an Issue with BLUETTI?
- Pulling issues faced by users like you is a good way to draw attention of BLUETTI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BLUETTI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BLUETTI.
