FamilyGo Status

Last Updated on 2026-02-17 by Softscore UG (haftungsbeschraenkt)

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Most reported problems

Connection

100.0%

Common FamilyGo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve FamilyGo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the FamilyGo App
1. On android, goto Settings » FamilyGo » click [Force Stop]

Clear FamilyGo App Cache and Data:
1. On android, goto Settings » Apps » FamilyGo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart FamilyGo.

On android, goto Settings » Apps or Manage Apps tab.
Click FamilyGo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto FamilyGo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch FamilyGo

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit FamilyGo Website

Privacy Policy: https://familygo.ai/en/privacy/

Developer: Softscore

Oct 04, 2025, 09:51 AM
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