My Flexcar Reviews

MyFlexcar is more or less unnecessary, as you need to call them to initiate a return. I would say it worked to book the car, but the car was not even close to the pickup location on the Sunday I went to pick it up. So I had to call and was told to return on Monday, and that I’d be given a $25 for an Uber, which still hasn’t happened. Moving on, I go back on Monday and look at my receipt and see I have to return it the following Sunday. Odd, but I see the receipt was not adjusted to show the pickup occurred a day late, so I assume the return is actually the following Monday. Wrong, they hit me with another week’s charge that following Sunday. I call and they are closed. Hmm, call back on Monday (they open at 8 but don’t pick up until around 9) and any empathy? Nope, not even a partial credit if I bring the car back right away, which I did anyway. So at that point, they have me for my deposit of $250 + 2 weeks of use, when in reality I’ve had the car for roughly 6.5 days. So that’s $410 right there. What choice but to get the deposit back immediately and forfeit the additional week they already charged me for. Fix the pilot or don’t expand your shady cash grab. Someone else will do it fairly.

Unlike other car rental companies where a week would be from the day and time you pick the car up to the next week at the same day and time (eg. Monday 12pm to next Monday 12pm), this company charges you for a week after only having the car for six days. So if you pick the car up Monday you have to bring it back Sunday. Otherwise you will be charged for an entirely new week. You will be charged for having had the car for two weeks when you have technically only had it for six days.

I rented to just see if it is worth it and it is NOT. You might as well get you a car note or just rent the regular way or Hyercar. They get you with the mileage. $110 a week for the car and over $300 in mileage. People have to commute and run errands. So if you don’t work close to home and do everything literally by home I DO NOT RECOMMEND at all!! Like I said the pick up and drop off was easy. Also my best friend has a rental car with them right now check engine light on. She had to call rode side and the guy told them the car needs a new battery or alternator, they have yet to switch out her vehicle smh but y’all want your money on time. Y’all could have a good program but you all need to do A LOT more work and thinking to do to come up with a better system because I don’t see you all sticking around long. When you have companies like HyreCar where you can drive up to 500+ miles a day and pay 300+ a week just saying.

Lot of people talking about MyFlexcar, but they never got car available in atlanta

I read the poor reviews and thought it was mostly users not thoroughly reading the terms, but I gave it a try because it seems great.

The car simply wouldn’t unlock. I called support and was on hold for 20 minutes until they hung up on me. Then I was on hold again for 30 minutes while they tried to open the car to no avail. So I just stood in the parking lot for over 30 minutes while it was 40 degrees outside.

They couldn’t get me another car until the NEXT day! So I am just canceling it and they said I should get a full refund. They also said I would get a refund of my $199 I paid for the subscription… I will update if I get that back or not.

The software/application is poor quality. If it fails you will be stranded because they don’t have anyone to come help you.

Avoid this company… which is a shame because the idea is solid. Very poor user experience though.

Flexcar could not have handled a situation worse. The odometer quit reporting to them, but no problem with the odometer itself. I missed a maintenance appt, apologized, tried to set up a new one. No. Could I swap? No. Send roadside assistance to fix the car? No. They sent a repossession agent!! As If I was hiding the car!! SO many better ways to deal with my situation. Lost a customer, lost payment on mileage. Stupid way to do business—losing money.

Getting a car initially was simple but Swapping a car is too difficult. No one picks up the phone during business hours and I’ve requested a vehicle only to be told it is unavailable the day before. The logistics just seem to be off and should be a lot simpler overall.

I was told that if I opted in for the annual membership weekly mileage usage would be capped but that isn’t true at all.

I contacted support and they emailed me back with a link to their website to read an article, not answering my question directly.

Unfortunately I will be returning. I believe I was told the wrong information so I would subscribe to the membership.

I schedule swap car at 8:30am. In the email it said call them when arive. And says, theri working hour is08:30am. But when i called, the phone told me the begin at 9am. Then i wait another hour. Now its.9.24. I still waiting for calls. Really bad customer service. really bad experience.

If your app is 4 yrs old according to App Store, why are there a total of 9 reviews going back less than a year

Saw all of these reviews. Haven’t even picked the car up yet and called to cancel. What they are doing is shady business

I was able to login into my account but that’s about it. App home shows “No internet connection” I tried on wifi and on data. I thought it was my iPhone but everything else is working fine. Emailed support but they didn’t provide any helpful tip for MyFlexcar . The web version returned a 403 error code when trying to pay. Couldn’t rent a car on time to pick family from airport :(