Contact My Flexcar Support

This app is more or less unnecessary, as you need to call them to initiate a return. I would say it worked to book the car, but the car was not even close to the pickup location on the Sunday I went to pick it up. So I had to call and was told to return on Monday, and that I’d be given a $25 for an Uber, which still hasn’t happened. Moving on, I go back on Monday and look at my receipt and see I have to return it the following Sunday. Odd, but I see the receipt was not adjusted to show the pickup occurred a day late, so I assume the return is actually the following Monday. Wrong, they hit me with another week’s charge that following Sunday. I call and they are closed. Hmm, call back on Monday (they open at 8 but don’t pick up until around 9) and any empathy? Nope, not even a partial credit if I bring the car back right away, which I did anyway. So at that point, they have me for my deposit of $250 + 2 weeks of use, when in reality I’ve had the car for roughly 6.5 days. So that’s $410 right there. What choice but to get the deposit back immediately and forfeit the additional week they already charged me for. Fix the pilot or don’t expand your shady cash grab. Someone else will do it fairly.

I rented to just see if it is worth it and it is NOT. You might as well get you a car note or just rent the regular way or Hyercar. They get you with the mileage. $110 a week for the car and over $300 in mileage. People have to commute and run errands. So if you don’t work close to home and do everything literally by home I DO NOT RECOMMEND at all!! Like I said the pick up and drop off was easy. Also my best friend has a rental car with them right now check engine light on. She had to call rode side and the guy told them the car needs a new battery or alternator, they have yet to switch out her vehicle smh but y’all want your money on time. Y’all could have a good program but you all need to do A LOT more work and thinking to do to come up with a better system because I don’t see you all sticking around long. When you have companies like HyreCar where you can drive up to 500+ miles a day and pay 300+ a week just saying.

I read the poor reviews and thought it was mostly users not thoroughly reading the terms, but I gave it a try because it seems great. The car simply wouldn’t unlock. I called support and was on hold for 20 minutes until they hung up on me. Then I was on hold again for 30 minutes while they tried to open the car to no avail. So I just stood in the parking lot for over 30 minutes while it was 40 degrees outside. They couldn’t get me another car until the NEXT day! So I am just canceling it and they said I should get a full refund. They also said I would get a refund of my $199 I paid for the subscription… I will update if I get that back or not. The software/application is poor quality. If it fails you will be stranded because they don’t have anyone to come help you. Avoid this company… which is a shame because the idea is solid. Very poor user experience though.