Contact First Iraqi Bank Support

by Abdurrahman Y. Omer

For over four months, I’ve been diligently sending emails, making phone calls+texts via WhatsApp to address an issue. Unfortunately, none of their support team members bothered to respond.
The lack of communication is not only unprofessional but also reflects poorly on FIB’s commitment to customer satisfaction. As a paying customer, I expected timely assistance and resolution, but it seems that FIB’s support team is either overwhelmed or simply indifferent.
I understand that businesses can face challenges, but leaving a customer hanging for months without any acknowledgment or resolution is unacceptable. My frustration has reached a tipping point, and I can no longer recommend FIB to others.
If you value your time and sanity, steer clear of FIB’s customer support. Their unresponsiveness is a disservice to their customers, and I regret ever relying on them.
Remember that reviews are essential for other potential customers to make informed decisions. Hopefully, FIB takes note of this feedback and improves their support processes. 🙏

by Brhmzaher

Very bad bank and the support team is worse. I have been trying to access my account for 3 months and I cannot access it due to a problem with my Face ID. The support team did not help me with anything. When I visited them, they told me to wait for an unknown period. We cannot help you. By the way, I am not the only one facing this problem.

by Rudaw.

Unfortunately, I have to rate this app with zero stars due to the recent changes in the banking system, which include increased taxes and limits. These changes have had a significant negative impact on the overall user experience. It’s disappointing to see such decisions being made without considering the users’ needs and concerns. I hope the developers will reconsider these changes in the future and prioritize a more user-friendly approach.