neoRide Reviews

I’ve had the same frustrating issue with this app twice now. The first time, I made a mistake, paid my tolls, and reached out for help since neoRide had no way to fix the error. It took a long time for them to respond, but after leaving a review, they asked me to remove it and promised to make things right if I gave them another chance.

I did, and before my December trip, I let them know in advance. Now, three months later, my funds are still there, but I have yet to be charged. Meanwhile, I’ve received three toll bills, one with extra fees. Customer support replies to my emails but avoids my actual questions and won’t escalate the issue. They keep saying, “It takes about three weeks, sometimes more,” but at this point, it’s been far too long.

this app, if anyone from your team sees this, fix this immediately. This is unacceptable service.

We are traveling across the US and thought I would download neoRide so we wouldn’t need to worry about the tolls. Well we ended up getting stopped in Illinois and Indiana at all of them and having to pay out of pocket because neoRide is not working right and doesn’t explain clearly.

Used neoRide on a trip to Florida to cover the tolls/parking while on vacation. I kept checking to see if the money I loaded had been applied. Never happened. Two months later, I was charged $121 by the car rental company for driving through toll booths without paying. The this app rep said that this was perfectly legal for the rental company to do. Sure enough would have been nice to know that was a possibility before trusting neoRide to work as advertised! $6 in highway tolls ended up costing me over $140. This, coupled with the fact that they don’t offer parking fee coverage in any of the major cities in any of the major cities I’ve visited make neoRide a complete waste of money.

neoRide is a scam it dedicated fees in 0.86 five times in the same day to make my balance frop below 12$ and then automatically reloaded it with 20$
I didn’t get a notification for the decidable either the auto load
They are scammer!!!!!
My tolls weren’t even paid I had to pay the invoice myself!

Before using the Hertz’s rental car, I signed up this app, and completed submitting all info about the car as neoRide instructed. After that, with a transponder closed, I passed through the toll-charged road or highway where EZPass-only toll gates are. 22 days later, Hertz service charged the fee with PlatePass service. It seems like, this app doesn’t cover the EZPass tollgate either.

Not in Indiana on I-80/90. Gates wouldn’t go up and we created a honking traffic jam. What an embarrassing mess. Both entering and exiting!

It would have been much better to clarify on neoRide to specifically click on the individual states to specify exactly which routes (roads) work with neoRide. Just showing only the state doesn’t mean all toll roads work with neoRide. They don’t.

I have had neoRide for about a month and have preexisting tolls that need paid. nothing has been taken out of my account to pay these tolls. this needs fixed because i don’t want to have wasted money on this just for it to not work

What learned, neoRide takes time to process. It is a 3rd party and not a direct pay. The customer service was very easy to work with. Personal preference, this was not for me.

I drove from Texas to California and neoRide worked for all the toll payments I needed so I could chillax.

Was renting a vehicle and was on road to Seattle seeing so many tolls at rental center googled and this app saved me from overcharges and penalties

neoRide offers a seamless tolling solution for travelers, allowing them to effortlessly pay toll charges from their phones, regardless of state, saving time and avoiding fines.

Had missed a toll during my travel and the customer support helped me with the process
Nice people and great service.

I love using tapNpay very fast and easy to pay the tolls. I had a problem the other time and Jimmy was very kind and attentive and helped me with my problem.

Great app for toll payments! Registration was quick and app is easy to use. Love how it takes care of my toll payments automatically!

this app is hands down the best toll app available, offering unparalleled ease of use.
this app simplifies the toll-paying process like no other app on the market. Its user-friendly features make adding vehicles, managing payments, and tracking toll expenses effortlessly efficient.

Its intuitive interface makes paying tolls a breeze, simplifying the entire process for users. With this app, navigating toll roads becomes effortlessly efficient, making it a must-have for any driver.

this app has made it easy for me to track my toll usage for my 9-5, my side hustle and personal use. With this I’ll be able to organize my taxes better for the upcoming year.

I tried neoRide out for a trip and everything was fine and easy

Just downloaded and set up my account in a few minutes 😀. I’m a commuter/traveler and I’m always flabbergasted by the lack or poor attempts by the transportation industry to evolve. If Vado is any indicator of what’s to come I’m excited and sign me up!

I was able to set this up really quickly. I am excited to start using it so that I can track my business commute expenses. Look forward to see what else this will connect to. I take a few modes of transportation each day.

I enjoyed the seamless toll payment experience using this app.