ItsEasy com Passport Service Reviews

First, the customer service rep gave me the wrong information. I had called because I lost my passport card. She said “that’s no problem, just check the box that says you want to renew your passport only, not the passport card.” Several weeks later, when I was expecting to get my passport, I instead got a letter saying that my passport could not be renewed without the passport card. My trip was a week away. I called customer service and they had no solution. They said to go to the passport agency. I did go to the passport agency and had to start the entire process over and it was too late by that time to get a new passport. I missed a one in a lifetime 30 year college reunion trip with 10 friends and was out $1250 for the hotel. I asked It’s Easy for a refund for the $53 fee and the customer service rep said she had to talk to management and she would call be back the next day. Waited 2 weeks and no response! I called again. The customer service rep said the same thing! She could not authorize a refund without talking to management! She said she would call me back the next day. Im still waiting over a week later! So crazy! This company has no idea what they are doing and is given incorrect advice which resulted in me missing a trip and losing money. They won’t even give me a $53 refund!!! I can’t even waste my time calling them again to get the run around that they can’t authorize a refund. Terrible customer service.

The only service I used was to get photos. If this is all you need, you may be better off going to a local pharmacy, where you can get instant and dependable results for around $12. But if you want to save a few bucks, before you buy ItsEasycomPassportService , you should be ready to (1) shoot outside, out of direct sunlight (obviously), and (2) have a Plain. Flat. White. Background at the ready--exactly that, no exceptions. (3) Take a Very Careful Look at your results. Compare them to the example photo provided. You do not want to have to do this twice. Otherwise, why didn't you go to the pharmacy in the first place?

I never completed the process because I grew frustrated, but I'm still giving their app 4 stars because, arguably, the challenges I faced were of my own making. But you should also know, their website states, "This service is provided as is, with no expressed or guaranteed warranties," so I never bothered asking for a refund.

***Edited*** David worked for awhile on this and stayed in contact with us until the pictures were able to get through to our email. He emailed to check in, gave us his number to call him, offered to print them out and mail them to us. He never gave up on the process until we got them! And the pictures turned out great!
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I downloaded ItsEasycomPassportService to help us take our passport photos and we chose the option for free instant email delivery of the photo. It never came after 2 days so we sent a message to the company and they replied saying they would let the president know. He contacted us through email to clarify the problem. He said this has never happened before and to try again. Well we tried it again and it still never came. Completely useless app for us since we couldn’t even access the photo.

I was going to Ireland last year and was concerned I would not get my passport in time(little did I know a pandemic would cancel my plans) so I decided to use ItsEasycomPassportService because you get your passport faster than other options I found. Even when you couldn’t get a passport, I still got mine and fast. I had questions, my picture was ugly etc. David was wonderful, was always available to answer my questions and concerns, and so patient while I tried to get a decent picture. Great experience, thank you David for making it so easy.

My passport was coming up for renewal and I wasn’t looking forward to sending it to Texas for a normal renewal which is taking 10-12 weeks now because the passport office is not fully staffed due to Covid. ItsEasy was able to get mine renewed and push through an expedite somehow so that it took only one week. I worked with them to get a cute picture, too. It was fun, and easy. I still can’t believe the quick turnaround. Very happy—and relieved!

I was stymied during the corona virus trying to renew my sons passport. With a minor both parents and the child need to show up to renew. I couldn’t find anywhere to do it. The company’s representative, David, followed up with emails and phone calls coaching me through the process and got me lined up without a hitch. All while not even charging me a nickel. I haven’t had this kind of service in a VERY LONG TIME!

Go ItsEasy!!!! You made me have faith that true service still exists!

Rex (California)

This is one of the best companies I have ever encountered. Their service is exceptional and their ability to help resolve complicated situations is mind blowing. We have used them for over a decade and they always come through. I can’t recommend them enough. The owner David was in the hospital and still helped us resolve the passport and get it done. They work tirelessly until the job is done. I would not travel without them!!!!! Make your life easy and use its easy.

I was nervous to use a third-party service and turn my passport over to someone, but I saw the good reviews and was willing to try it. I’m glad I did! Their checklist and ability to take passport photos at home made ItsEasycomPassportService so worthwhile. From the time I downloaded until the time I sent was 48 hrs - super convenient. The company offered professional communication at every step of the process. I recommend them, and will use again!

After discovering that I had an invalid passport less than a week before our cruise, I called and spoke to Carlson. He was so patient and helped me to apply for a quick passport. He was amazing!! Then David got in touch with me and was so wonderful! He made sure that my picture was perfect and then kept checking to make sure all was processing correctly. Long story short? I got my passport in less than a week, and I am now sitting on the ship and getting ready to set sail! Couldn't have done it without this company!! They are amazing!!!

I originally had reservations about using something like this but then my father-in-law tried it with success, so I thought I’d give it a shot. I had some special circumstances and questions about the passport renewal form, but they had a number that I could call (even on the weekend) and their friendly and well informed staff quickly gave me answers that allowed me to complete my application with confidence. I would use this service again, and I highly recommend it to anyone considering it. An easy 5/5 stars in my opinion!

My passport expired during corona and I needed it to be renewed within a month. Wherever I went all they would say is there’s no way ... David helped me step by step to insure I get it as fast as possible. He prepared me for every situation that I would face and made a task that seemed impossible look “easy.” He’a reliable and treats you like family every second you work with him. Thank you again David and I recommend every person to trust this man 100%.
-Joseph Sitt

This service was a lifesaver. My grandmother is terminally ill and I didn’t even know where to start. David was an amazing help! He was available right when I called and he guided me through all the steps I needed. I didn’t have to call the passport agency to make an appointment they called me when my appointment was scheduled. He prepared me with the questions that they would most likely ask and for sure they asked me what he said they would. I am extremely happy with the service and I recommend David for all your travel document needs. A million thanks!!!

ItsEasycomPassportService is intuitive and extremely easy to submit your information for passport renewal. The provided checklists prevent you from missing anything that would cause further delay of your renewal. After ItsEasy received my materials, I received a text from the owner asking if I’d rather use a different passport picture that he found in my old passport that was better than the one I sent using ItsEasycomPassportService ... Now that is customer Service! I received my passport in less than 3 weeks using the expedited service. That is a great turnaround time considering the impact of COVID on all things government. I would definitely use this service again and will recommend it to others as well.

This service is absolutely amazing! The customer service is outstanding. We had the cliché story of my dog ate my passport which really happened LOL. The short version of a long story is the post office did not correctly fill out our paperwork for a replacement passport. David who is the owner of this company went out of his way and gave us his personal cell phone in order to help us get the passport in time. He texted us constantly to keep us updated and to give us tips on what we could do. He even spoke with the postmaster and walked her through the process to make sure the repeat paperwork was done correctly. Because of the outstanding service of this company, my daughter was able to make her trip to Costa Rica. Would absolutely recommend them to anyone!

I can’t put into words how incredible David’s service was throughout. My wife and I had a daughter in the middle of the pandemic in NYC and we needed a passport for her to get back to England (where I am from) so she could receive medical attention. David provided truly phenomenal guidance and setup our documents, photographs and our emergency appointment at incredibly short notice. Without David and ItsEasy we would still be stuck in NYC without a passport for our daughter, risking further medical complications for her. I would recommend David to anyone and everyone. He is a great problem solver that’s detail orientated whilst also being very reliable and personable. Thank you for all of your help and I will certainly keep all of mine and my family’s passport and visa business with you in the future.

Ok please believe me when I say this is my first App. Review. Now you booked a trip and your passport is 1-6 months From renewal time. Then ITS RENEW TIME NOW! Everything you need to renew is in ItsEasycomPassportService. And you Do it all from your couch. Just read all the instructions And check your email for the last step. I say yes 24/7 service because I was the dummy who didn’t read all of the instructions and sat around waiting for my passport till it was almost too late. No worries I hit the help button and was contacted instantly. Dave walked me through it And easy Peezy I got my passport today! It is simple take the photos from your home. All the shipping Is covered I only wish they did driver’s license renewal like this. Okay I’m off to Aruba and I hope my first review helps.

Thank you Dave for providing such a great service. ItsEasycomPassportService is very user friendly and not only helps you complete the paperwork but your photo as well. This was the reason I chose to use a service...I didn’t want to go out during this pandemic for a passport photo! I knew that the passport processing was way behind so I took comfort in knowing that “It’s Easy” would make sure there were no errors that would get my renewal returned.

Well about a week ago I got a phone call from Dave informing me that my papers hadn’t been processed yet and he was keeping a close eye. He kept me updated via text message and low and behold the next thing I know, I have my brand new passport. I truly appreciated the unexpected customer service. I highly recommend this company and app.

I cannot explain how wonderful this service was. We need a passport photo for our infant son who is currently 10 weeks old. Needless to say this is not an easy task. David the CEO received the photos and we needed to do a retake. He texted me within a an hour of getting the photo and offered for me to call him for tips. I was unable to call at the moment and when I got back to him later he picked up the phone himself on a holiday weekend Saturday! I couldn’t believe it! He was so kind and helpful and gave me a way to resubmit the photos to get the best picture. He edited it on a Saturday night! I now have the most adorable and useful government compliant photos. I can’t even begin to explain how personalized and stellar this service is! I will always use ItsEasycomPassportService from now on!

My US passport was up for renewal about six months ago . I chose ItsEasy services not knowing anything about it and was completely new to me. I took a gamble because their app was easy to navigate and all the steps were easy to follow. Their charges were very acceptable considering the services they rendered and especially taking the photo ourselves instead of going to passport photo services and wait etc.,. Their responses at each step of the way till I submitted the application were awesome and I received my new passport in 5 weeks (this is the expedited service I chose) and 10 days later I received my old passport form the state dept. I similar experience with my wife’s passport renewal last month.
ALL IN ALL THIS IS AN AWESOME SERVICE. When I call on the phone about a question the people on the other end are pleasant and helpful.
Thank you ItsEasy 👍🙏
Jayaraj.

Hey so I had a trip in less than 48 hours and I needed my passport but I had no idea on what to do first. The people at EZ passport not only guided me through the process but they followed up with all the way until I got my passport. These people are super knowledgeable and they will treat you with respect and priority as if it were them who needed the service. I can’t stress how clutch it was to have their service and how if I ever need anything for my passport again I will not hesitate to go through them. Made the process super simple and easy and for that I cant be more thankful. Don’t hesitate to gone through easy passport for service as they will get the job done for you. Elite service for sure!!

It was really simple! I took my picture on ItsEasycomPassportService , filled out my paperwork, mailed my passport and paperwork with the shipping label provided and got my passport back very quickly! I would totally use them again, and really appreciate the speed they provided with the passport renewal process. They are legit and I trust them with my documents.

“It’s Easy” made renewing my passport convenient and easy. Turn around time a little more than 2 weeks which was great. The turn around was comparable to my colleagues who paid much more for expedited processing through other vendors.

ItsEasycomPassportService was easy to use and intuitive. Does everything for you-all you have to do is print the documents and fill out. They provide the shipping label and photo service within ItsEasycomPassportService . 100% recommend!

I realized my passport was expired a month before a trip my daughter had planned for me and her! Used ItsEasycomPassportService to take my photo and downloaded application and sent in. I had my passport in under 2 weeks! The price was extremely reasonable compared to other sites on internet. So very pleased!!!!

As a busy parent of 2 young children, ItsEasycomPassportService simplified the tedious process of getting all the paper work and photos for the passport application. The support they offered was top notch with quick professional and friendly. I have already recommended ItsEasycomPassportService to many of my friends and colleagues

It may cost a little more than going to a local drug store for a photo and then going to a post office that handles passports and filling out documents there, etc, but it is so worth it to be able to do it all right from home. And their help desk actually answers phone calls. I highly recommend it.

I needed a digital passport photo, then it turned out I also needed prints. ItsEasycomPassportService was perfect for giving instructions and lines in camera for a digital passport photo that was then reviewed for technical compliance by a human, and all that was free!

When I needed prints, the team picked up phones on Sundays (!) and was able to get me a quality print also passport sized for pickup Monday.

I’ve been overcharged for passport prints for years, I’m relieved someone came up with a sensible app and human beings for service.

Perfect App , I didn’t follow the intructionof taking the passport photo and I took it the wrong way and it was rejected. I received a call from Emily and I was able to take multiple photos at no charge at all and it gave ItsEasy the opportunity to pick the best photo to be accepted by the state department.

Its easy has definitely set the standards up and made renewal of your passport on your finger tip.

I give it 👍🏿

I actually started the process last year, but the application was delayed because of the need for some certified documents rather than just copies. The remainder of the delay was purely on me - I had what they needed but life got busy. The CEO called me himself, told me what he needed and then followed through himself once he had everything. Great service and one that I will use again when it comes time to renew my husband’s passport.

I just received my new passport and I can not believe how fast and efficient this service is! The photo guidelines are very easy to follow and your photo is reviewed before it is submitted with your application. I paid a little extra for the expedited service because I am traveling abroad next month and in total everything took about 2 weeks. I am very impressed and would recommend this service again and again.

I learned about ItsEasycomPassportService at a business conference a year ago or so. Recently I found my self in a pickle, needing to quickly renew the passports for my wife and I so we could take advantage of a short-notice cruise trip. I was able to shoot new photos right in ItsEasycomPassportService , submit the renewal (expedited), follow the subsequent emails....and in 2 weeks I had our new passports. App says 3-4 weeks for expedited processing but I got lucky I guess. This is a great app. I highly recommend.

I hired a service to expedite a visa for Saudi Arabia; this is a very complicated business visa and I had 1 week to submit and receive the visa in my passport. The service pulled out 1 day prior to my departure saying they could not meet the deadline WELL itseasy saved my entire trip! They took me and the task on and talked me through everything I needed to submit. The passport photo app was just a perk at this point. The service was kind, professional and confident that in 24 hrs I would have my passport back with the visa. 🤞

app is pretty cool i tried taking a picture and i had to use the camera. my camera is broken so i couldn’t use app. my sister on the other hand had trouble finding the camera feature. other than that fun app.