Contact Mi LUMA Support
Company Name: ATCO
About: Mi LUMA is LUMA Energy’s new customer app. You can register with a residential
or commercial account, the last 4 digits of the social security or employer
identification number on the account, and a valid email.
Mi LUMA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ATCO
Verified email ✔✔
E-Mail: support@lumapr.com
Website: 🌍 Visit Mi LUMA Website
Privacy Policy: https://www.atco.com/en-ca/privacy.html
Developer: ATCO Technology Management Ltd
5 Most reported problems 😔💔
I can’t download the app or get on the website. I am in Canada but have an apartment in Puerto Rico. I had no problem with prepa. My account is 3404091950. Thank you.
I cannot registered, no phone communication, how can pay my bill. Please respond
Unstable, crappy app!
by Many911
After several attempts then I was able to create an account. Once registered, 1 out of 20 attempts to enter to the app were successful. LUMA, please figure out something soon! The web page is even worse! This app is not for fun, people need to have this online to pay bills!
Useless
by Turbotuto2
Four months after having this app, I still can’t report power outages. The app has had multiple revisions, with little or no improvement. I also can’t save my bill in PDF from the app. Need to go online. It’s useless. Save the space on your mobile device.
HORRIBLE !!!!
by Actual "customer"
The on-line services along with this app for LUMA are a DISASTER. They are so bad that you are not even allow to PAY them! AEE was bad, but at least I was able to see the bill and pay the charges!
I know nothing about this company, but the MINIMUM that a profit-driven company must be able to do is take MONEY from their customers!
Have a Problem with Mi LUMA? Report Issue
Why should I report an Issue with Mi LUMA?
- Pulling issues faced by users like you is a good way to draw attention of Mi LUMA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mi LUMA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mi LUMA.
