Keepsmile app makes it easy to take full advantage of Keepsmile products: Strip
lights,Led bulb,Floor lamp,Wake light, Stars Light, Car light,Ceiling
light(RGBCW),Flood light,Magic Ball light,Ceiling light(CCT).
Are you having issues? Select the issue you are having below and provide feedback to Keepsmile.
By Lauryn 6 months ago
My app won’t open, it just keeps loading. This started happening recently, it’s only opened about twice in the last couple of days
By Tyler 6 months ago
App keeps crashing App won't even load in I got to delete and get it back for it to load then then when I close it app and open it up agin it never loads in
By Christina 6 months ago
I hit forgot password and the code I need won’t send but says sent
By Danny 7 months ago
The first couple of inches of my L.E.D light strip is the correct color, while the rest of it is incorrect. for some reason when I looked into detail, I noticed that this only happened with the color blue. When the color blue is mixed with other colors, a small amount of the strip would be the correct color, while the rest of it would stay as a passive color (red/green solid). For example, If I chose the color pink, a large portion of the L.E.D lights would be red(as I said, red or green is always solid) while the small amount would be pink/the correct color, which is oddly strange. Luckily I have a second, but last roll available to me. Please fix this 😔😔😔.
By Ginger Wehunt 7 months ago
One small section of the light strip is turning a different color from the rest of the lights. I need help troubleshooting them please.
By Jamie 10 months ago
My Keepsmile app can no longer find my device, no matter what I do.
By Anthony 11 months ago
Not sure why I was logged out but I don't remember my password and the forgot password button doesn't do anything. What code is it asking for?
By Gene Marrano 1 year ago
I have a 50ft string of keepsmile strip lights. The first 10 ft works fine up to a point where you can see the raised, silver soldered connection. Then the next 8 lights (up to a cut location), stay red, or don't illuminate depending on the button pressed. After that, the remaining 38 ft doesn't illuminate at all. Is there a way to fix this?
By gershon felberbaum 1 year ago
I keep granting the app my location, yet it keeps asking for it. Please fix it.
By Jamie 1 year ago
One 50ft. roll only works with all colors in the first 6ft section. The other 80% of the strip will remain dark with the exception of the green color mode.
By Jade 1 year ago
My lights will turn blue everytime I turn the brightness down
By Savannah Webb 1 year ago
Lights will no longer connect to the app
By Brandie Welch 2 years ago
I can't change the color. When I try they turn off.
By Lauren Lurie 2 years ago
the lights won’t connect to my phone and i’ve tried restarting my phone and deleting the app.
By Jinx 2 years ago
My remote still works on the lights but my phone wont connect to the app anymore and wont let me control them from my phone. I tried restarting my phone, uninstalling and reinstalling the app, disconnecting and reconnecting my bluetooth, nothing. it wont show my device in forgotton devices either so I dont know what to do
By Maci 2 years ago
For weeks I have been trying to get logged in and it is saying my password is incorrect. So I went to reset it and it isn’t sending me a code to my emails like it’s saying it is. I NEED ANSWERS
By Skyla 2 years ago
it won’t let me change the color . It just stays in pink
By Alex 2 years ago
I was logged out for an unknown reason and don’t remember my password. The “forgot password” button doesn’t do anything. So I don’t know what to do.
By Daniel 2 years ago
My LED lights are still stuck on red and I even followed the instructions on your guy's email but it still didn't fix the problem.
By Jordan 2 years ago
On my led lights the white light turns to link when I press it and the green doesn’t do full brightness and sometimes they change color on their own or dim on their own.
By ❤️Kynnedi Fleming❤️ 2 years ago
Hi, I’ve been trying for days to connect my app for my LED lights the app isn’t connecting to my LED lights although my remote works I need answers
By Tonyelle DeArman 2 years ago
My lights just stay on green they do not shut off if I want to turn them off inhave to unplug them they are just constantly green
By Shoe 2 years ago
the lights don't work, for some reason they stopped working, they're on, but it looks like they're off. nothing works
By Wren 2 years ago
I keep trying to connect the leds to my phone but it keeps saying that there is no device and when I go to settings it doesn't show up. When I got the leds they connected just fine bur now they do not please fix this.
By Taraji 2 years ago
I keep trying to connect my led lights to the Keepsmile app and it says make sure to connect to Bluetooth even tho it is
By Taraji 2 years ago
Hello,I keep trying to connect my Keepsmile led lights to my Bluetooth and it does but when I try to connect it to the app it doesn’t work and it just keeps saying try connecting to bluetooth
By Levi 2 years ago
I’ve disconnected and connected my bluetooth several times. Every time, it says connected in settings, but not connected in the app. fix it please
By Zach 2 years ago
I have Allowed It's location several times and it's still says Allow location permission I hate it so much
By Yzabel 2 years ago
I keep granting the app my location, yet it keeps asking for it. Please fix it.
- Distance between LED lights is too far
- Remote has to be close to work
- Network unable to register
- Unable to dim the lights
- Lights turn red when off button is clicked
- Broken section of lights with colors off
Leave a comment:
Complete guide to troubleshoot Keepsmile app on iOS and Android devices. Solve all Keepsmile app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 华芯(东莞)科技有限公司, developers of Keepsmile.
100% Contact Match
Developer: 华芯(东莞)科技有限公司
E-Mail: [email protected]
Website: Visit Keepsmile Website