SIU Credit Union Mobile Branch Reviews

by Help 02092022

SIUCreditUnion crashes every time I navigate to Cards and then click Manage Card. Running app on iPad iOS version 15.3.

by Hdclarry

I’ve had to delete and restore SIUCreditUnion at least 5 times. Ive had issues with it repeatedly kicking me out, the endless spinning where you can’t log in, and now I’m getting a URL can’t be found error on the log in screen so I can’t log in. I’ve deleted SIUCreditUnion once again and reinstalled and still getting same error. It’s the weekend so I will have to wait until next business day to call bank to get info I need. The new app layout is fine but when you can’t even log in it’s useless. This needs to be corrected as I see so many others are having problems as well.

by Artsy-Fartsy1

It is not user friendly. The POP-ups advertising auto loans and low interest rates actually block ones ability to do regular online banking! It won’t let me change my profile even after editing and saving. I’ve uninstalled it and reinstalled it twice and it still is bad. I would NEVER TRUST IT to make photos of checks for deposits EVER!

by Nehemiah1234

Did SIUCU have a scope of work contract with the developer which required the achievement of specific error free goals in developing SIUCreditUnion ? The last app was quick, easy to use, and it worked.

This new app (and the website for PCs) is incredibly clunky from a UI/UX perspective with elements covering other elements like weird pop up ads and design elements that are poorly conceived and executed. It looks like a sophomore effort from conception and design to implementation.

The new app is difficult to use and does not produce desirable or expected results for basic things like loan payments or balance checking and ledger review. It’s enough to make us want to switch banks.

SIUCU is a great bank. SIUCreditUnion is a bleeding sore on an otherwise great banking experience. Why hasn’t it been fixed?

by Ericihle

The calendar design for bill pay is terrible as it does not reflect the design of an actual calendar. Is merely a scroll wheel.

Also, any notices they display on the splash screen are virtually unreadable if you have auto-login enabled. Have to block Face-ID with my hand just to read any notices because I have yet to find them elsewhere in SIUCreditUnion .

by Messiah Nana

I keep trying to sign into my account on SIUCreditUnion . And kicks me out each time. It was just working. Now it doesn't work.

by Banana Ehansjajsbsb

The old app was much better. SIUCreditUnion looks better I guess but the functionality is not great. It’s slow and clunky. There are times I open SIUCreditUnion and there is a spinning circle before I can even try to log on and I have to force quit SIUCreditUnion multiple times just to log on.

This new version does look better but it looks like the cost was functionality. SIUCreditUnion is slow, clunky, and doesn’t work half the time.

Edit: March 9

Initially I was just annoyed with the new version of SIUCreditUnion but after having it for a while and seeing the lack of caring from the development team I felt the need to come in and lower my rating.

This new app BARELY works. I can no longer easily view credit card statements. My auto loan balance and payments show incorrectly in SIUCreditUnion .

SIUCreditUnion is just a straight up mess. The old version was much MUCH better.

Edit after developer response;

I want to be clear: this has nothing to do with learning to use a new app. I know how to find my credit card and review information. The issue is that the old app was much easier to use and just made a lot more sense to access certain functions and it was more accurate.

The developers seems to want to keep defending their app instead of hearing the feed back they are getting from users. It’s rated under 3 stars for a reason.

by Siucugoingdownhill

There wasn’t anything wrong with the old app and now there is a new app with tons of issues. I can’t pay any of my loans through the mobile app because it gives me a pop up that reads “Error URLSessionTask failed with error: A server with the specified host name could not be found”. I cannot click on any different page within SIUCreditUnion without this message popping up. I have the latest version and I’ve tried to uninstall and reinstall SIUCreditUnion . It doesn’t fix it.

I also don’t like how I can’t transfer funds to my parents account instantly like I could before. It now will take 2-3 days, but it’s member to member, so it’s extremely inconvenient.

by Lkr6771

It’s working after several tries. Hopefully it will keep working

by BLynn2000

I love SIU Credit Union and I love SIUCreditUnion . It’s just that recently I haven’t been able to log in and actually use it:/ 5 stars if I still could as I love all of the features on there it’s just scary not to be able to access my money virtually.

by Movie Guy 987654321

Wish they still had Face ID to log in but otherwise no complaints.

by Ms._KD

I think the new app is pretty nice. My only complaint is that right now I can’t connect my bank to apps that use plaid. SIUCreditUnion is simple and easy to use.

by Lisa Hunsperger

The love the simplicity in paying bills on this new app. Just hit the big plus in the bottom middle of the screen and you can easily see transfers, apply for loans and bill pay. I love it!

by Hoochie 56613

Definitely liked the old app better, but my main complaint is I use a keyboard with my I pad therefore using it in landscape mode. App will not go into portrait mode making it difficult to do online banking

by Mel-I -Am

Absolutely love this credit union. Mobile app is great. A couple updates ago we lost the ability to transfer money from one account to another, please fix this.

by Happy Member!!

New app works just fine. Process to re-enroll was very easy. Just followed the directions they had in the website. Also very easy to navigate through all my accounts. I also like that you can group multiple accounts together so none of them get lost in the shuffle.

by BriM1979

The new app is great. Love the new look. The tiles make it easy to keep my different accounts together. Keep up the good work!

by Jalen Chaundy

SIUCreditUnion to me presents the user interface in a much cleaner, simpler fashion and I personally enjoy it. I wish they would implement a dark iOS theme down the road, and also bring back Face ID/Fingerprint systems.

My cons: only issue I’m having so far is the profile section. It will not allow me to edit it, as it tells me I need to call the bank in order to update or change my email, phone #’s, etc. Personally, I don’t have the time or patience to call, as I work a lot. So to me having the ability to edit/update contact info, yet it doesn’t allow you to save it, defeats the purpose in my eyes. I hope they fix this whether it’s a design flaw or bug. Besides that I don’t really have many complaints.

by Ashstew33

App is very simple to use! And anytime I need help Cheryl At the call venter is great! Very knowledgeable and helpful!

by Kaitlynann79

My husband and I love SIU Credit Union. Great rates, awesome customer service, and easily navigated app makes it so easy to view balances and make transfers. One stop banking.

by Valerie318

Not sure why we had to get a new app when the old one worked just fine. Cant access any of my accounts. I get the “oops something went wrong” message the instant that I log in. Very frustrated