Contact Security Service Support

by Mexiat78

Security services previous app was exactly what a banking app should be fluid well thought out and able to be used quickly the new app feels like the first iteration of the previous the Pay bill feature doesn’t automatically put the balance in like it did before that has caused me to over Pay or under Pay on multiple occasions when needing to deposit by mobile deposit the outline of where to place the check is not where the check needs to be placed to be recognized then when putting in the amount it leaves the decimal point in it’s a good idea on paper for fluidity but when it comes to banking I’d prefer to type it out myself when opening the app it will automatically do face recognition instead of asking you to input pass word so it makes the quick balance feature useless and shows all of my accounts when unlocked in this day and time too manny people with bad intent to not be able to have control of what’s shown overall the app is very disappointing and in my opinion a step backwards.

by Drome 28

I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!

by Nathanmagsig

I’ve tried so hard to remain patient with this app and give SSFCU the benefit of a doubt. Not very happy with the poor functionality of this app- which seems to become worse with each major update. Most of the time, it takes 5+ minutes to simply log in, at the bare minimum. Every single action I attempt to take while finally getting into the app takes very long to load/process, which really puts me in a bind at times when I really need to access my money. I’m at the point where I’m considering dropping this bank in favor of switching fully to my other banks that have proper mobile banking functionality. The “security” focus is only beneficial if it doesn’t make the app an absolute horror to use and navigate.