JDP app not working? crashes or has problems?

JDP Status

Last Updated on 2023-01-17 by Edouard Demenois

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Common JDP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JDP app on iOS and Android devices. Solve all JDP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JDP iPhone Issues and Solutions

JDP iOS app crashes, not working, errors
JDP iOS app network issues
JDP on iOS has black/white screen

JDP Android App Issues and Solutions

JDP has errors/crashing/not working
JDP server network connectivity issues
JDP has black screen

JDP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JDP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JDP app crashes or not working on Iphone (iOS):

Close and restart the JDP app on iPhone
Update JDP app to the Latest Version for iOS
Uninstall and reinstall JDP iPhone app
Update your iPhone to the latest iOS version

Fix JDP on iPhone unable to connect to server/internet connection issues::

To resolve JDP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JDP black/white screen (blank screen) on iPhone:

Follow the JDP iOS app troubleshooting guide Here →

JDP Android App Issues and Solutions

Fix JDP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JDP app issues:

Force Stop the JDP App
1. On android, goto "Settings" » click JDP app. » click "Force Stop".

Update JDP to the latest version on PlayStore

Clear JDP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JDP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JDP.

Fix JDP unable to contact server/ JDP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JDP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JDP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JDP on android.

Solve JDP black/white screens issue on Android:

Follow the JDP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Edouard Demenois, developers of JDP.

About this app

The famous French game "Le Jeu des Problèmes" is now available in English! Discover the game through a large number of rules and categories, to turn up and see who will become The King of Troubles!