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by Mommamaryl

So they score you on speeding hard braking, and distracted driving. but they also score you on when you drive how far you drive how much you drive. All that is fine, yet even though I have scores in the 90s for all three of those things and I rarely drive on highways or at night, my overall score is 61!!!!! Also, I’ve been informed at the end of my trial. The other two drivers in my household will get neutral scores that will factor in and will lower my score even more, even though I’m one of the safest drivers I know and generally stay in residential neighborhoods. I have no choice but to believe that this app is a scam to get people to have to pay more on their car insurance. If I am at a 61, I can’t imagine what other people scores would be if they have to live or work in a downtown area, drive on highways, commute long distances to work, drive at night, or anything that would constitute actually using your vehicle.

ALSO, I feel that this app encourages bad driving because the hard breaking is so sensitive that if I slow down too much for a quick yellow light it takes off of my score. Also, it drains my battery on my phone.

by PaikeaMac

I travel a lot out of the country and this app not only drains my battery but also overheats my phone due to the need for constant background location. The only way it doesn’t damage my phone is if I completely uninstall when I leave and reinstall when I return. I tried just turning off the location and it harassed me with pop ups every five minutes. It only doesn’t register when you are finished driving until sometimes more than five minutes after I’ve turned my car off and left the vehicle- making the phone usage inaccurate

If you don’t use it for three days in a row it unenrolls you and sometimes every deactivated your account! I work from home and when I’m not traveling sometimes I don’t drive for a week at a time! I walk! I shouldn’t have to take a drive everyday to make sure this app doesn’t stop working or take away my discount. Not driving should increase my discount!

by PJ75a

While this app promises lower premiums, is does so in a way that is totally frustrating. Although I am in the ‘trial period’, several problems with the app give me pause.
1) The app is supposed to ‘know’ when you are a passenger vs a driver. Every time I get in a car, the app counts me as a driver. Although you can set yourself as a passenger later, it seems you can only do this for a short time afterward. Also is does not change your score when you do.
2) I have several instances of ‘phone use’ while driving. I never touch my phone when driving. I do, however use either a Bluetooth connection, or a hardwired connection for the built in navigation and music on my car’s screen. Navigation destinations are either always set before, or set by the passenger. Music is controlled as easy as changing the radio station. This absolutely should not count as phone use. Again, I never touch my phone in the car.
3) Over 90% of my trips (covering over 90% of miles driven) are 5 star rated. (At the beginning both I and my son had all 5 star trips.) Yet in both cases and going forward, our ‘score’ was not what I would consider good. There is no explanation as to how the score is calculated. This is also a problem, because if this score affects my premium, there should be absolute transparency.

At this rate I’m sure my list above will grow.