LeaveHomeSafe app not working? crashes or has problems?

LeaveHomeSafe Status

Last Updated on 2022-11-20 by Office of the Government Chief Information Officer, Hong Kong SAR Government

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Summary of LeaveHomeSafe Problems 😠👌🔥

- Does not include family members’ vaccination records

- Does not use Apple exposure notification

- Not available for use in iOS widget

1 Reported Issues: 😵🆘🛟🚨📢

James Cook

2022-08-11

I have just been released from quarantine. I was on amber and am now on blue. However when my blue QR code is scanned by a restaurant it comes up with a noise and a red exclamation mark!! Please investigate urgently as there is a bug

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Common LeaveHomeSafe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LeaveHomeSafe app on iOS and Android devices. Solve all LeaveHomeSafe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LeaveHomeSafe iPhone Issues and Solutions

LeaveHomeSafe iOS app crashes, not working, errors
LeaveHomeSafe iOS app network issues
LeaveHomeSafe on iOS has black/white screen

LeaveHomeSafe Android App Issues and Solutions

LeaveHomeSafe has errors/crashing/not working
LeaveHomeSafe server network connectivity issues
LeaveHomeSafe has black screen

LeaveHomeSafe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LeaveHomeSafe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LeaveHomeSafe app crashes or not working on Iphone (iOS):

Close and restart the LeaveHomeSafe app on iPhone
Update LeaveHomeSafe app to the Latest Version for iOS
Uninstall and reinstall LeaveHomeSafe iPhone app
Update your iPhone to the latest iOS version

Fix LeaveHomeSafe on iPhone unable to connect to server/internet connection issues::

To resolve LeaveHomeSafe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LeaveHomeSafe black/white screen (blank screen) on iPhone:

Follow the LeaveHomeSafe iOS app troubleshooting guide Here →

LeaveHomeSafe Android App Issues and Solutions

Fix LeaveHomeSafe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LeaveHomeSafe app issues:

Force Stop the LeaveHomeSafe App
1. On android, goto "Settings" » click LeaveHomeSafe app. » click "Force Stop".

Update LeaveHomeSafe to the latest version on PlayStore

Clear LeaveHomeSafe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LeaveHomeSafe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LeaveHomeSafe.

Fix LeaveHomeSafe unable to contact server/ LeaveHomeSafe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LeaveHomeSafe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LeaveHomeSafe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LeaveHomeSafe on android.

Solve LeaveHomeSafe black/white screens issue on Android:

Follow the LeaveHomeSafe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Office of the Government Chief Information Officer, Hong Kong SAR Government, developers of LeaveHomeSafe.

Verified email ✔✔

E-Mail: lhs_appenquiry@cherrypicks.com

Website: 🌍 Visit LeaveHomeSafe Website

Privacy Policy: https://www.leavehomesafe.gov.hk/privacy/

Developer: GovHK, OGCIO, HKSARG

About this app

Upon confirmation by Centre for Health Protection of the Department of Health of The Government of the Hong Kong Special Administrative Region, app users who are confirmed positive or preliminary positive of COVID-19 infection can share their visit history with the Centre for Health Protection of the Department of Health to help trace the relevant contacts. The this app mobile app provides citizens a convenient digital tool to record their visit history themselves on their mobile phones by scanning QR codes displayed in venues for the use in Hong Kong Special Administrative Region. If there is confirmed case in a venue located in Hong Kong, the mobile app will notify those users who have visited the same venue at the same time with the infected person(s), thus increasing vigilance and self-protection awareness of citizens as well as enhancing public confidence in visiting different venues. The this app mobile app is developed under the supervision by the Office of the Government Chief Information Officer of The Government of the Hong Kong Special Administrative Region. Visit records will be automatically removed after 31 days. Personal Information Collection Statement: app. gov.