Contact Harbor Freight Tools Support

by Tri Motor Plaid

The app is great and all but what's the point of adding items to the "My List" section if the list keeps getting cleared/reset every few weeks? Over the months that I've had this app, I've probably created four to five lists so I can remember what to look out for when I have time to visit a store. For whatever reason, each of those lists have been cleared away. Why??? My list is empty yet again! Do you guys want my money?!? I'm getting tired of searching through all the categories and creating the list over and over and over and over and over again! You guys already don't have a cart to add items to and this is the best favorites list you guys can come up with??? I have tools to buy to have handy around the house and money to spend. You guys want my money or what?!?

by Mr Trimman

The app is fair at best ! This company with over 1100 stores are making huge mistakes ! The tools are only fair in quality at best! What’s the percentage of coupons no longer available in the mail today I am spending $4200 with Home Depot because of that that’s money they are losing and there are thousands of other people going to do the same thing! Only good thing about HarborFreight are the toolboxes and that’s what I’m buying today elsewhere because I don’t have a good price when you take away the coupons and take away the deal it’s not worth even going there! I can get the exact same items on AliExpress 75 to 300% less! The app is just one of those things for school to clog up your phone because you less you buy tools every single day it’s not worth it! Goodbye and bad luck to you! Please forward this to Harbor freight if you need to have your eyes examined you’re losing millions every day please do not use my name email phone number or anything else.

by Horsefinger

The new system has been very problematic. I’m sure HF is saving a ton of money while reducing waste, but at the expense of customer service and frustrated associates. I’ve made three large purchases with multiple digital coupons and everyone of them has a roughly 25% fail rate on the coupons being correctly appt. I’ve been made to track the codes and verbal them whilst the line kept growing and the cashiers made snide remarks to shift the blame on me for their lack of ability to process the coupons. ‘How dare I use so many at once’ . I frankly don’t give a crap and expect the advertised prices and at least mediocre customer service. I’ve seen other customers just walk away from frustration.
Dear HF. Please streamline this process and retrain the associates on basic service skills like being professional and ownership of their jobs. This process is creating a rift on client relations that will cause some to change their minds about doing buisness with the company.