Contact Storypod Support
Company Name: Craftie Fox, Inc.
About: Meet Storypod, the magical storyteller that engages kids independently & makes
learning fun — all without screens!
HOW IT WORKS
Storypod delights kids with
amazing stories, songs, and more when tapped with special yarn audio characters
called Crafties & read-along audiobooks.
FEATURES
This app allows parents to
set up their children's Storypod and access numerous features including:
-
Quick & Easy Setup — Create your .
Storypod Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: help@storypod.com
Website: 🌍 Visit Storypod — App Website
Privacy Policy: https://www.storypod.com/policies/privacy-policy
Developer: Craftie Fox Inc.
3 Most reported problems 😔💔
Run!!!
by Kaity423
I was so excited to get this for my daughter but the customer service and lack of resources alone is a big enough reason to run. After spending an entire day setting this up and downloading all of the crafties I was so excited to give this to my daughter. She LOVED it instantly and played with it the rest of the night. The next morning I went to give it to her to play with before school and notified it would only play the last crafty and was no longer registering any other crafty places on top. After scouring the internet for help articles and watching any YouTube video available along with making SEVERAL attempts to call and email support I begrudgingly did a factory reseat knowing I would lose hours of work with downloaded content. Now there are no downloaded crafts and nothing will play. Everything else on the device works but the reader which unfortunately makes it completely useless. They claim to have phone and email response but I they never answer the phone or return calls and all of their emails have been unhelpful canned response. Looking at their website it claims they will replace a defective product within TWELVE MONTHS of it being returned which is outrageous and I can’t even start the return process. Storypod has officially ruined Christmas for my toddler. I was very excited to share this with other mom friends as Christmas gifts but now I will be making sure to tell everyone I know that this brand is not worth the hype.
Needs updates desperately
by Cclewis121
The Storypod will not stay connected to the WiFi. If my kids try and swap out crafties we have to reconnect the internet. It’s not been working seamlessly since purchase and it’s so frustrating
App doesn’t do anything
by Worrier O Warrior
You go in to set up and the app freezes on WiFi page over and over even when Storypod says it is successfully connected to WiFi. It makes all of the additional items unusable, sticker, crafties, ect. Extremely disappointing. I’ve contacted customer support and they only thing they stay is to send it back and they send out a new one, third one still doesn’t work Christmas is in a week, save yourself the hassle. It’s the apps issue that ruined the whole thing.
Have a Problem with Storypod – App for Parents? Report Issue
Why should I report an Issue with Storypod – App for Parents?
- Pulling issues faced by users like you is a good way to draw attention of Storypod – App for Parents to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Storypod – App for Parents customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Storypod – App for Parents.
