Contact BASIC Benefits App Support
Company Name: Benfinity, LLC
About: The BASIC benefits mobile app makes using your benefits easy and keeps you
connected 24/7. Save time and hassles while making the most of your benefit
accounts by quickly checking your balances and details.
BASIC Benefits App Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BASIC benefits app Website
Privacy Policy: https://www.basiconline.com/security-and-privacy-statement/
Developer: Benfinity
4 Most reported problems 😔💔
Basic app was working great. Phone performed an update for the app and it's been a problem since. Biometrics won't work, doesn't allow you to select "next" or request a reimbursement. Doesn't even give you the same viewing options. Please help!
Company and app does not explain its benefits .
by Family-3
Company dose not explain how the benefits work. They take you hard earned pretax money which is suppose to be a benefit to your family and make it very difficult to get your money back. They are hard to contact and do not explain them selves very well. They told me I had money to carry over and come to find out that I lost it as soon as I stopped participating in the plan. I will never recommend anyone to use this company or app and even detour you from starting. In my opinion it’s a scam and that why they make it so difficult to recover your funds!
Basic went downhill this year
by MTBasic
The app is clunky and suddenly this year BASIC is asking for re-verification of all my requests, and I have been using them for a year and a half with no issuers until this April. I don’t know if they got new staff or what but when I have to re-verify every transaction it is ridiculous, especially when I could just get a bigger tax deduction instead of dealing with this hassle every pay period. I have been successfully using Basic with no issues until now, but am very displeased and will consider canceling this altogether
System down
by Caguilar1
Attempted to use my basic card for prescriptions I picked up yesterday it was declined twice at the pharmacy. when I attempted to request reimbursement yesterday it got denied again. I was not notified of the system being down it would be nice if we got updates when the system is down and being updated. it was quite an embarrassment. thank goodness I have the funds in my bank to pay for it I can imagine those who didn’t have the funds and went without their medication‘s.
Have a Problem with BASIC Benefits App? Report Issue
Why should I report an Issue with BASIC Benefits App?
- Pulling issues faced by users like you is a good way to draw attention of BASIC Benefits App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BASIC Benefits App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BASIC Benefits App.
