Oasis app not working? crashes or has problems?

Oasis Status

Last Updated on 2023-02-13 by Ontologically Anthropocentric Sensory Immersive Simulation Inc.

I have a problem with Oasis

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Something else

70.0%

Connection

20.0%

Not working

10.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 7 Reported Issues:

Elijah 2024-10-26

Says network problem even though it's fine and won't let me enter

Hiderine 2023-07-11

I paid the novel, when trying to open it.. the application shown blank. Can I get the refund

Jane Byers 2023-07-11

I have not been able to get/read stories for about 2 weeks. I am getting notifications however, when I try to open, it is blank. I paid to read the stories, now it is blank. Can I get a refund if it is not working?

SARAH WINNERS 2023-07-10

Won't load for at least a week now

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Ann Marie Breen 2023-07-01

Novel oasis app not working/opening

Daka 2023-03-23

I've had re-accuring issues with the game crashing and not being able to see the avatars.

Jack 2022-06-29

I can't see anyone avatar 😡

Showing 1-7 of 7 reported issues:

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Common Oasis Problems & Solutions. Troubleshooting Guide

Table of Contents:

Oasis iPhone Issues and Solutions

Oasis iOS app crashes, not working, errors
Oasis iOS app network issues
Oasis on iOS has black/white screen

Oasis Android App Issues and Solutions

Oasis has errors/crashing/not working
Oasis server network connectivity issues
Oasis has black screen

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Oasis iPhone Issues and Solutions

How to fix Oasis app crashes or not working on Iphone (iOS):

Close and restart the Oasis app on iPhone
Update Oasis app to the Latest Version for iOS
Uninstall and reinstall Oasis iPhone app
Update your iPhone to the latest iOS version

Fix Oasis on iPhone unable to connect to server/internet connection issues::

To resolve Oasis network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Oasis Android App Issues and Solutions

Fix Oasis not working on Android, crashes, errors or is unresponsive:

Force Stop the Oasis App
1. On android, goto Settings » Oasis » click [Force Stop]

Update Oasis to the latest version on PlayStore

Clear Oasis App Cache and Data:
1. On android, goto Settings » Apps » Oasis » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Oasis.

Fix Oasis unable to contact server/ Oasis internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Oasis » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Oasis » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Oasis