Contact Cross Border Xpress Support
Company Name: Otay-Tijuana Venture, LLC
About: Cross Border Express is an exclusive pedestrian bridge allowing passengers to cross the border
between Mexico and the United States.
Headquarters: San Diego, California, United States.
Cross Border Xpress Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@crossborderxpress.com
Website: 🌍 Visit Cross Border Xpress Website
Privacy Policy: https://www.crossborderxpress.com/es/privacy
Developer: Otay-Tijuana Venture, LLC
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3 Most reported problems 😔💔
Crashes when buying a ticket and charges
by Isaac Ru
I tried purchasing tickets, a message pops up saying that that a problem occurred and that no charges will be applied. However, my card is linked to the app and I got charge.
Glitches/Issues
by AlteRocK
Please fix glitches with the date drop down menu and submissions. I spent easily 30 minutes trying to figure why some items don’t work.
Took my money and No ticket. Buyer beware
by Suussiiee
Gives me error message and doesn’t allow me to complete purchase. Nothing is in red or highlighted that I may have missed.
Update:
Took my money and didn’t give any ticket information.
And now I have to pay double because I don’t have a trip “purchased”.
CBX app needs to get fixed ASAP and give me my money back.
Have a Problem with Cross Border Xpress? Report Issue
Why should I report an Issue with Cross Border Xpress?
- Pulling issues faced by users like you is a good way to draw attention of Cross Border Xpress to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cross Border Xpress customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cross Border Xpress.
