Contact AustralianETA Support
Company Name: Department of Home Affairs
About: An Australian Government mobile application that you can use to lodge an
Australian Electronic Travel Authority (ETA) application. The ETA allows
eligible passport holders to travel to Australia for short term stays for
tourism or business visitor purposes.
AustralianETA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Department of Home Affairs
Verified email ✔✔
E-Mail: mobile.apps@homeaffairs.gov.au
Website: 🌍 Visit AustralianETA Website
Privacy Policy: https://www.homeaffairs.gov.au/access-and-accountability/our-commitments/plans-and-charters/privacy-policy
Developer: Department of Home Affairs
Privacy & Terms:
https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601
6 Most reported problems 😔💔
ETA app is very poor. I am quite sure I got all the way through this back a few months ago but when I get on the app it says no applications found. I can't find any other way to validate that ai completed this. So I started all over again and can only get as far as uploading a photo. I get it to take a picture that says Compliance then I continue to get Can't Upload errors. Can someone first check if my wife Claudia and I have valid visas. If not, can you how to get around the "can't upload" issue. I have tried every remedy I can find on the web for fixing this issue and nothing works.
ETA app is very poor. I am quite sure I got all the way through this back a few months ago but when I get on the app it says no applications found. I can't find any other way to validate that ai completed this. So I started all over again and can only get as far as uploading a photo. I get it to take a picture that says Compliance then I continue to get Can't Upload errors. Can someone first check if my wife Claudia and I have valid visas. If not, can you how to get around the "can't upload" issue. I have tried every remedy I can find on the web for fixing this issue and nothing works.
Hey folks, I made this mistake and it took me a little while to realize the problem is that you only want the phone to scan the single bio page, NOT both the bio page and the one adjacent--position the phone to scan ONLY the bio page, and presto, there won't be any problems.
Not a scam, but a bureaucratic scheme
by CARLY SLAY JEPSEN
I have tried for multiple hours on over 6 different devices to apply for an ETA, which is supposedly an easy and quick process. The scanner is broken, and I keep getting the same message over and over again that my passport details are unverfiable. There is no resource outside of the app to get your ETA, and if you are having app issues, theres no way to get quick help (or any help at all). I leave for Australia in 2 weeks to visit family I haven’t seen in years, and currently am stuck with no way to get entry into Australia and nobody who will help.
The other visa options are so much more money and take much longer to process. This is not user error- I have scanned my passport successfully with other apps. Whats the deal? Why not provide an actually useful resource? Why not assist people? These reviews must all be fake, or it might just work for some people, but either way there is something weird going on with this app. If you are considering traveling to Australia, do NOT rely on this service.
Almost Worthless
by Hdtikcddolbfsjb
On the positive side, although it took a long time to scan my passport, the app did allow me to get my ETA. Unfortunately, ever since the last update, I have not been able to use the app. When I start it up, I am immediately asked for a passcode. The only passcode I ever received was to validate my email address. That passcode will not allow me to log in. I was never given or created any other passcode. As a result, I cannot log in. Maybe the next update will fix it.
As an update to my review, the on-line tech support is worthless and the feedback option doesn’t seem to work. Changing my original 2 star rating to 1 star.
Very confusing app
by Artbone
I'm traveling with a friend and we got to the airport and found we had to get the ETA. A helpful gate agent helped us download the app and we stepped aside and filled out all the info. My application was granted within minutes but my friend's came back with a message: More info needed. The link to provide more info took us to a page that had to be downloaded, filled out, and mailed in which was useless for us, as we were only going to Australia for a week and we were at the airport, ready to get on the plane.
Have a Problem with AustralianETA? Report Issue
Why should I report an Issue with AustralianETA?
- Pulling issues faced by users like you is a good way to draw attention of AustralianETA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a AustralianETA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AustralianETA.
