Contact AustralianETA Support

On the positive side, although it took a long time to scan my passport, the app did allow me to get my ETA. Unfortunately, ever since the last update, I have not been able to use the app. When I start it up, I am immediately asked for a passcode. The only passcode I ever received was to validate my email address. That passcode will not allow me to log in. I was never given or created any other passcode. As a result, I cannot log in. Maybe the next update will fix it. As an update to my review, the on-line tech support is worthless and the feedback option doesn’t seem to work. Changing my original 2 star rating to 1 star.

I'm traveling with a friend and we got to the airport and found we had to get the ETA. A helpful gate agent helped us download the app and we stepped aside and filled out all the info. My application was granted within minutes but my friend's came back with a message: More info needed. The link to provide more info took us to a page that had to be downloaded, filled out, and mailed in which was useless for us, as we were only going to Australia for a week and we were at the airport, ready to get on the plane.

I have never been inclined to review an app before - but this worst app I have ever used. It is riddled with glitches that come and go for no apparent reason. I spent 3 hours trying to take my photo. Restarted and magically it worked. Similar issues when trying to enter responses to questions. The Australian government needs a back up for processing this visa type that doesn’t use this app given how unreliable it is. Your visa shouldn’t be held hostage to a poorly performing app.