Contact SchoolsFirst FCU Support

by Liskajj

There were a couple of things that I didn't like about the old app but this new one is no Bueno. The print is too large and in your face. I like seeing my finances all at once. It will also only let me make one transfer at a time and then I have to log out and log back in. Maybe do a survey first before launching this wonderful new change? It's not. The web version is the same but at least I can make more than one transfer. I also don't like the way the new version has this in your face "offers" advertisement, even when you have to click it away each time and it still says offers. I don't like how it doesn't give me the option to go to the web version like the old app had when logging in. Now I'm extra confused knowing what money I have with the set up having to scroll around. I hate that the credit will post two days later but not tell you. It won't let you choose the amount to pay off the credit card more than one time or if its more than the recommended. So the more transactions you make and pay you begin to lose track. Too bad it doesn't display it more clearly. ZELLE is missing and they're saying is a profile issue. Uhhhh Ohhh kayyyy! Thanks for nothing.

by Summertime4me

Very difficult to use app. Awkward, especially if you use a tablet to pay your bills or do banking. I use my iPad. Too many steps to go through with no explanation. Have to turn the tablet horizontal then vertical and back to horizontal in the middle of transactions. Not clear how to delete a payee. I had to call the bank and they could not figure it out and they had to connect me with their tech services, who also took several times to figure it out. laborious when paying several bills since they no longer have the last 4 numbers of the account on the right side. You have to read all the numbers of the account and they do not show a column of payees. You have to go through each one. They lump all the transactions in one place, not separating the one time payments from the routine monthly pending payments. Have to look up the transaction to find out if it is a one time or routine monthly pending payment. The worst banking app I have ever used. My husband and 2 daughters dislike it also. The old app was easy to use and user friendly. Whoever came up with this one needs to go back to tech school.

by UnhappywSchools

This has been the worst merger I have ever dealt with in my life. I have been with Schools for 20 years and am sorely disappointed with all the problems and changes. First, there were loads of issues and miscommunication at the beginning of the merger. Had to wait in line for hours before we could get our answer. Actually a customer coming out of the building gave us the answer to our question about accounts and account numbers. This was never communicated to us by Schools First. Then the website didn’t work for days. Finally, when we did log on, the redesign of the website was terrible and our mortgage wasn’t even listed. The old website and bill pay was easy and straightforward, this is not. Later we received a letter that we didn’t have insurance (which we did) and if we didn’t respond they were going to buy some for us. Some time after that we receive a letter saying, “Oh nevermind, you really did have insurance and we aren’t going to make you pay for new insurance.” Ridiculous. Seriously considering moving all accounts and mortgage to my other hassle free credit union Safe CU.