Are you having issues? Select the issue you are having below and provide feedback to Coronalert BE.
Complete guide to troubleshoot Coronalert BE app on iOS and Android devices. Solve all Coronalert BE app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sciensano, developers of Coronalert BE.
Data protection is 100% guaranteed for the lifetime of CoronalertBE and for all functions. - No registration required: No email addresses or names are to be submitted. - No conclusions about identities: When you meet another person using the application, your smartphones exchange only random identifiers. - Decentralized storage: Data is stored only on the smartphone itself and deleted after 14 days. - No access by third parties: Neither the person who reports a proven COVID-19 infection nor the persons who have been notified, can be traced - neither by the federal government, Sciensano, another user, nor Google. If a person is diagnosed with COVID-19 and chooses to share the random IDs from their own device, then all previously encountered persons will be notified anonymously. Depending on the maximum incubation times of coronaviruses, the random identifiers that your device collects, are stored in an exposure log for 14 days and then deleted. When enabled, smartphones exchange encrypted random identifiers with other devices using Bluetooth. Coronalert App is the main COVID-19 application for Belgium, where it is interconnected with the national healthcare system (Sciensano). Random identifiers only provide information about the duration and distance of an encounter. Coronalert aims at breaking the infection chains: CoronalertBE tells you when you may have come into contact with someone who has subsequently received a positive COVID-19 diagnosis. Every time you leave the house, you activate the exposure recording function - this is the heart of the application. The Coronalert App does not collect any information about the location of the encounter or the location of its users. The application serves as a digital complement to social distance, hygiene and mask wearing. In addition to exposure notifications, affected users will receive clear recommendations for action. Important: Information about the persons notified is not accessible at all times. Official Belgian application - Stay safe. Protect each other. No one can identify the person behind the random IDs. However, it does not collect personal information at any time. It uses Bluetooth technology and Apple/Google exposure notification APIs.