Contact Razer Audio Support

by IrishWebster

I’ve tried to connect the Kairo Pro to both the phone and Xbox app, and it’s simply will not recognize the headset on either version of the app at all. $170 headset simply doesn’t work as advertised.

Tried turning the headset off and back on. Tried turning my phone off and back on. Tried disconnecting it from the Xbox it had been paired to. Tried making my iPhone 12 forget the device and re-pair it via Bluetooth. I tried everything, and this app will NOT recognize my brand new, just out of the box this afternoon headset. Fed up with garbage quality from Razer. Will be returning this and buying something else from another company whose products at least have the basic functionality that’s advertised.

by Tdkme

I was really excited to get a new pair of Razer Kaira Pro headphones since it had an app to adjust lighting and sound. I couldn’t get the headphones to connect to this or the RGB app. It had the latest firmware, I restarted my phone, headphones and tried to connect and it didn’t work once. There is a reason why this has such bad reviews because it doesn’t work. I see how diligent the company is to apologize for the bad reviews but they should spend that manpower to fix the apps to make a better experience for those that buy their products. My review is of the app and not the headphones. The headphones did connect to my Xbox as well paired with my cell phone via Bluetooth but why have an app if it doesn’t work?

by Lonely Pedo

I downloaded this app in an attempt to alleviate some of the woes that came with buying my Razer Kaira Pro. The mic is too sensitive, the audio breaks regularly, and there is constant mic feedback. I have taken many steps using the Xbox app which helped a little with the audio but nothing has been able to fix the overly sensitive mic. I want to like this headset but it has been a nightmare.