Grandstream Wave Reviews

Grandstream Wave Reviews

Published by on 2025-01-21

🏷️ About: Wave turns your device into a softphone that can connect, call, and video conference from anywhere by connecting to a Grandstream UCM63XX series IP PBX. It supports key features such as high-quality audio and video calls, scheduling and attending meeting, and allows joining meetings without logging in.


       


Overall Customer Experience 😎


🤬 Negative experience
66.7%

😎 Positive experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 39 combined software reviews.



Read 11 Customer Service Reviews 😠💢

2.8 out of 5
Complete Joke

Do not trust this equipment for your business communications. We invested in upgrading our existing PBX which worked great for years to the 6300 series specifically for the remote capabilities. GrandstreamWave was exactly what our business needed for easy remote communication. It worked great for a few days, now we can no long register any accounts, nothing works. I can login remotely from any PC so I know the issue is GrandstreamWave . This was a complete waste of time and money.

Lovely - until it isn’t

Having GrandstreamWave & being able to work away from the office is one of many reasons why I chose grandstream phone system. My WAVE app quit working a couple months ago and apparently no one can seem to help. It’s extremely frustrating. I do not give out my personal cell phone number so it’s not as easy as just *use your phone*. I use GrandstreamWave for a reason. So much for it contributing to productivity.

Do not download - scam messages

I downloaded GrandstreamWave as a point of contact with a hotel I stayed with and immediately started receiving scam and soliciting texts to my number. Super buggy anyway, wouldn’t use it for anything else. I’ll take the blame for not thinking through downloading a random messaging app that asks for you number, but will offer you a warning as well.

Lack of features

Incoming calls have improved, but other areas are severely lacking - direct from Grandstream support: while GrandstreamWave will ring and may work in some instances, things like the registered extension being a part of a Ring Group or being concurrently registered on another handset are unsupported

Crashing

After latest updates, GrandstreamWave still crashes after 5 seconds of starting.. ios 16.3

Crashing

5 seconds then keep crashing
i hope the company solve this issue

Doesn't Work At All In Background

Fails to notify on incoming call unless app is foreground. Basically unusable in its current state.

Does not work on iPhone

Our premise has ucm setup to allow voip calling over the lan network. The wave app on android phones work perfectly fine, receiving calls and notifications just like for instance WhatsApp. However on iOS devices it seems I cannot receive calls when I am not on GrandstreamWave . This is a huge problem as it should be running in background so that I can receive calls even when my phone is locked or is on another app. Please fix this

App was great, then it wasn’t.

I’ve been using GrandstreamWave for a year with no issues, very reliable and stable, it had become the way we did business and we relied heavily on it, an update came out with a bug that makes the phone not ring when a call is coming in, it’s been two weeks and this has become a huge burden on our daily business operations. The bug remote was given to their dev team to patch but in the meantime GrandstreamWave is now useless to us, a simple fix would be to roll back the published version to the last stable one. I love all of grandstrams solutions but this one bug is a big problem if you have mobile workers that rely on communication .

Frequently halts updates

I have pretty much come to the point of force quitting GrandstreamWave two or three times a day as a preventative measure. I frequently find it no longer updates. I often see notices of a missed call that never rang on my phone, and often see that the most recent call in the history is old and numerous calls have come in since that time. Force quitting and reopening always restores, but usually only lasts several hours.

Bug with incoming calls

Incoming calls never stop ringing if I answer them on a handset. This makes it difficult to use GrandstreamWave unless it’s the only device you’re using.



Is Grandstream Wave Safe? 🙏

Yes. Grandstream Wave is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 39 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for Grandstream Wave Is 33.3/100.

Safety Analysis

53.8% of users say app is Risky 🚨
53.8%

33.3% of users say app is Safe 👍
33.3%

12.8% of users have Some Concerns ⚠️
12.8%


Is Grandstream Wave Legit? 💯

Yes. Grandstream Wave is legit, but not 100% legit to us. This conclusion was arrived at by running over 39 Grandstream Wave User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Grandstream Wave Is 33.3/100..

🔏 Privacy & Data Safety

Grandstream Wave collected the following data from you:

  • Data Not Linked to You:
    • Contacts

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Features

As long as there is a network connection, users can register to UCM63XX series extensions, directly call other extensions, landlines, and mobile numbers, as well as create and join meetings.

Wave turns your device into a softphone that can connect, call, and video conference from anywhere by connecting to a Grandstream UCM63XX series IP PBX.

It supports key features such as high-quality audio and video calls, scheduling and attending meeting, and allows joining meetings without logging in.

With Wave, users can enjoy calls and meetings no matter where they are, boosting communication efficiency and productivity for your enterprise.

  Contact Support
Developer:
Grandstream

Contact e-Mail: