Contact novobanco Support
Company Name: Novo Banco, S.A
About: A app do novobanco, para além de segura, intuitiva e rápida, é uma app que
aprende consigo e que se vai ajustando a si:
• simplifica a forma como faz as
operações, com preenchimento automático de dados, para que não perca
tempo;
• possibilidade de personalizar as suas preferências de
visualização, desde a forma como prefere ver a informação, mais gráfica ou
textual, até ao tamanho de letra;
• E ainda, lh.
novobanco Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Novo Banco, S.A
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit App novobanco Website
Privacy Policy: https://www.novobanco.pt/site/cms.aspx?labelid=politicaprivacidade
Developer: novobanco, SA
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3 Most reported problems 😔💔
No English
by Often Made Annoyed
Google apps has an English language version of this app that doesn’t work on my phone. Why can’t there be an iPhone version as well. My Portuguese is not good enough for me to make mistakes with my money!
Expat Here
by Expat For You
So, as you’ll see, it’s not a loved app. I’ve been with Novo Banco for 2.5 years now and while generally speaking, Novo Banco is a fine bank that supports expats, this app can be infuriating.
I’ve had several issues over the years but the latest is incredibly frustrating. It turns out, ALL banking with Novo Banco requires you to use this app, if it stops working, so does your ability to transfer money. They have no online work-around if that app glitches - which it does on occasion. The customer support rep just acknowledged that it’s an issue and they have no ability to override a glitchy app, even after you verify your identity - everything must go through the app. They acknowledge that iPhone’s (only the majority of cell phones worldwide) can sometimes cause them an issue.
Heads up for expats using Novo. When signing up initially - make sure you only give a Portuguese cell phone number as part of your identity. A North American number will not receive SMS texts with codes for verification down the road and you’re in for trouble - if not immediately, it will come later. The app does not have an English option - such an easy developer fix, kind of inexcusable in 2023 given how many clients around the world speak English. It’s why Spanish is offered for every service in the U.S. as an option. That Novo Banco has no online workaround for when things wrong - well, be prepared. The only way I can transfer money at the moment is in person at the branch and for new expats - well, that means hours at the bank. Banking is a very different process here than North America - it’s personal service (lovely) but sloooooooow. Banks are the hub for so many services here, especially health, home and auto insurance as well as ‘banking’ - they don’t use tellers. Come in, have a seat (would you like coffee?) aaaand wait.
Anyway, it’s a glitchy app but if you use Novo Banco, you have no choice.
P.S. Love the customer support response here that mistakenly replied with ‘Good Riddance’ instead of ‘Good Day’. Perfect. 😂
Please bring the old app back!
by BEGZB
I have tried it again and again on three various iphones 😤😤😤 it doesn’t work! WHY did you replace a well functioning app with this garbage?
Have a Problem with novobanco? Report Issue
Why should I report an Issue with novobanco?
- Pulling issues faced by users like you is a good way to draw attention of novobanco to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a novobanco customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using novobanco.
