Contact Radio Cab Portland Support

by Pdxoxoxoxo

I used this app the way I use other drive-hailing apps, to schedule a pickup hours in advance of my departure time. I didn’t want to risk looking for a ride at the last minute so thought a several-hour advance booking would ensure a timely pickup. After twenty minutes passed (could’ve called sooner of course but wanted to be gracious and had built in a buffer anyway) I finally contacted the help line. Dispatch said yes, they saw my ride had been booked and confirmed but they were still waiting on a driver to accept the ride. I didn’t know what this meant, as when a ride is confirmed on other apps it means someone is coming (and if not, they let you know). I asked how long I might need to keep waiting, he said he had no idea. He asked if I wanted to cancel the ride, and I had to so I could toggle over to Lyft or Uber to see if I could make my appointment in time. The fact that a “confirmation” means only that they’ve received your request but does not guarantee a pickup should be make abundantly clear. It’s absolutely useless otherwise. Sat out on the sidewalk waiting naively for twenty minutes and might’ve been there all day had I not called. Developers, please make the person aware of this fact so they can have a backup plan. I missed my appointment, it turns out, because of this flaw. Not a great day for me.

by Little.bird.nut

No one called or texted to notified me that the cab I reserved for 5 am was delayed. When I called to check on the status of my ride the operator said it was 10-15 min behind schedule. 15 min go by and still no cab. So I call again. The operator says the cab is still 10-15 min out. He offered no apology and didn’t try and find me a closer cab. We were able to get a Lyft to the airport but the experience left me quite stressed. The threat of missing a flight is never fun and the company didn’t handle the situation gracefully. I have to wonder what the point of being able to reserve/ schedule a ride if the company doesn’t respect the reservation.

by Icedbreaks

I scheduled a ride home from PDX Airport to home. The actual fare want up $5 beyond what the app had pre-charged (from 33 to 38). What’s the point in giving me the fare amount first, then running the meter and changing the meter fare when the ride arrives? It feels like bait and switch.

Also, Using RadioCab for PDX airport pickup was not a good experience because I watched many other cab companies use the Island 3 Taxi stand which would have been faster than waiting 40 minutes for RadioCab.

I think I’ll continue to use RadioCab for scheduling early morning trips from home to PDX, but never again for leaving the airport.