Contact Mila Air Support

by PFenner

I purchased my first Mila machine in 2020. In less than a year the unit started to make unpleasant sounds. It was confirmed that a ball bearing in the motor was faulty. The company replaced the unit under warranty. Within six months my replacement unit started making the exact same unpleasant sound as my first unit. The company once again replaced the unit. My third unit would not connect to Wi-Fi and therefore I could not set up the unit with the app. I was unable to configure scheduling and any settings. The company once again sent a replacement. My 4th unit completely shut down after making a grinding sound. Mila is asking me to purchase a replacement this time because they said all replacement units only have 180 day warranties. While that is their right and their policy, I have yet to have any of my Mila devices last more than 9 months. I had the unit sitting in my bedroom, nothing fancy. I also have a Dyson air filter/fan in the same room (no issues with the Dyson in 4 years). In my experience I think a product that does not last even 1 full year is a risky purchase. I wish the company would have worked with me until I had a positive experience instead of sending me a series of refurbished and faulty replacements. Now my only option is to buy a discounted new machine, but 4 faulty products in 3 years does not instill any confidence my 5th Mila in 3 years will be any different.

by Little-Miss-Sunschein

I purchased my Mila in 2022 and it shipped in July 2022. I have had an issue with the screen not responding to touch and cannot connect the unit to the app, make any adjustments, see the status or control the unit in any way. The only time the screen comes on is if the unit is unplugged and plugged back in. It is under warranty BUT they are only sending auto response emails to me for the many times I have reached out to try to file a warranty claim. Further, I asked to cancel the auto ship filter they said they were sending and yet, I was charged for that filter today. (Days after asking that it not be sent for a malfunctioning unit)
At this point, I would like my money back since customer service and warranty claims are obviously not important to them. I don’t want or need a $99 filter for something that isn’t working.
They only allow emails to a “support” email address and that only sends robo response emails back to you with no follow through in the well over 24 hour time period they claim to honor.

Don’t buy it! Costs too much to have zero support for the purchase.

by *Kate4258*

I’m on either my 4th or 5th unit, I’ve had to swap out so many I’ve honestly lost track. All of them have either had a bearing failure/motor issue within 1,5 years. My most recent replacement is starting to make the same noises now so I guess I’m going to have to ask for yet another replacement unit…

I’d like to note that one of the replacement units sent was clearly used and didn’t come with a power cord. To add insult to injury, when I swapped in a cord from a functioning one, the motor on the replacement sounded like a 15 year old fan belt on a base model Ford from the 90’s.

App/firmwear:
App is mostly fine, not very intuitive/user friendly for those who are not tech savvy. But for the love of Dog STOP LOGGING US OUT. This is an air filter, not a CIA document repository.

Constant firmwear/softwear changes are problematic because they mess with the fan speed/settings. As of now, there are no options to have less than 6-7 air changes per hour, when you used to be able to have very low fan speed settings in a couple automagic options and with manual. This just creates more wear on an already faulty:problematic motor. This inability to customize fan speeds/settings is very frustrating.

I really love these filters when they are working but that’s a minority of the time from my experience.