Contact My BMW Support

by Janjvt

I, sadly, have not had the positive experience with my 2020 M550 some users have enjoyed with this app. I have been working with the app, always updated, to the latest version, for slightly more than one year. My vehicle rarely receives directions sent to it through the app. The 3D view and even the vehicle data such as the odometer rarely work. I can not lock or unlock the vehicle, and I can not remotely vent the vehicle. I have tried using it about once a month for this time only to have had it work for 8 to 10 days in total. In my attempts to make the app function, I have deleted the app, disconnected my car from the connected drive link and then reconnected the car and downloaded the app again. I have done this in several sequences, and I have worked with the BMW Genius line at BMW North America which yielded the same results. An engineering ticket was even created on my behalf by a “Genius”. This was never answered despite my own follow up calls roughly every 4 weeks for about 3 months until I finally gave up the effort.

I am in south Florida, have strong 5G cell service with my iPhone 12, and have fast strong WiFi too. I was very much looking forward to the directions feature and the remote ventilation capability. Having the app fail to work is, for me, worse than BMW never claiming the ability.

by JimmyBells

Whenever you travel, the addresses you send to the car for navigation never makes it to the car. I live in NYC, and just traveled to New Hampshire. The "send to vehicle" feature worked once or twice, then the rest of the trip wouldn't reach the vehicle and wouldn't load under "Received Destinations" from the app. I tried the next 4 days. No luck. I logged off and into the driver profile in the car, and logged off and on in the app. No use. I hoped when I went to Boston it would work, but no such luck. So even in big cities, with plenty of signal, it still doesn't work. Lo and behold, when I pull into my garage in Brooklyn, in comes all the destinations that refused to load the whole trip. So when I'm home and I know the neighborhood and don't need directions, that's the only time it works, so what good is it?? This also happened before, both with this app, and the previous Connected Drive app.
The other features continue to work (vehicle status, ventilate, etc). But not the "send destination to vehicle" feature, which in my opinion is the most useful feature of the app if it would work.

by SPO'D

Integration between sending addresses from my phone to the navigation never works with the new app (yes checked all the settings per their instructions, etc)… the App says the address is sent, it never shows up (hard wired connection or wireless, neither work). You also used to be able to see the stats of your vehicle in the Home Screen —mileage of the vehicle, mileage remaining/gallons left in the tank. Now, nothing. Also, under the old app if it was left running and you had it plugged into your connected drive port and connected to your iPhone the app would stay on and open so you could see the information while you drive. Now it turns off once you start to drive meaning you have to type in a PIN or position yourself to use FaceID while driving. At best I’d say this app went from great to half-baked. Buy hey, it has great new ways to now “buy more digital options” while you drive! 👎🏻👎🏻👎🏻