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About: With a modern design and intuitive user guidance features, the My BMW App is
made to help you navigate a completely new mobility experience. Check the status
of your BMW, use one of the many remote control features, plan trips in advance,
book your next service appointment, or discover the world of BMW – all from
the convenience of your smartphone.



My BMW Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BMW



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Website: 🌍 Visit My BMW Website

Privacy Policy: https://login.bmwusa.com/pm2/pm-document-service/api/v1link/documents/policyName/MY_BMW_APP_DPP/US/PDF?language=en&KeyId=54394a4b-b6c1-45fe-b7b2-8fd3aa9253aa

Developer: BMW








4 Most reported problems 😔💔

4.9 out of 5
Nigel Smith
2022-06-19

When trying log in on my samsung A6 phone I get a message that says there is a technical error (3020)

... Show more

Broke a good thing.

2022-05-06

by SPO'D

Integration between sending addresses from my phone to the navigation never works with the new app (yes checked all the settings per their instructions, etc)… the App says the address is sent, it never shows up (hard wired connection or wireless, neither work). You also used to be able to see the s... Show more

Less Features/Buggier App

2022-05-13

by AudioReelgeek

BMW replaced their old app that had the ability to send directions right to the car’s GPS with a less featured and more buggy web app. I was hoping they’d get this new app up to par before disabling the old one, but no such luck! The app looks nicer, but works less good. Very disappointed in thi... Show more

Rarely works

2022-05-20

by Janjvt

I, sadly, have not had the positive experience with my 2020 M550 some users have enjoyed with this app. I have been working with the app, always updated, to the latest version, for slightly more than one year. My vehicle rarely receives directions sent to it through the app. The 3D view and even th... Show more


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Why should I report an Issue with My BMW?

  1. Pulling issues faced by users like you is a good way to draw attention of My BMW to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a My BMW customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My BMW.


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