COVIDWISE app not working? crashes or has problems?

COVIDWISE Status


I have a problem with COVIDWISE

Are you having issues? Select the issue you are having below and provide feedback to COVIDWISE.




  1 Reported Issues: 😵🆘🛟🚨📢

James M Knock
2023-04-25

On Android 13 I keep getting the message "COVIDWISE keeps stopping".

Showing 1-1 of 1

Have a Problem with COVIDWISE? Report Issue




Common COVIDWISE Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Virginia Department of Health, developers of COVIDWISE.




About this app

The text also lets individuals who have tested positive know they may retrieve an 8-digit verification code from the this app Verification Portal at You must enter your last name, date of birth, and the phone number that matches the information from your registered COVID-19 test to verify your positive result.  When VDH receives any positive COVID-19 lab result registered with a valid mobile phone number, we will automatically send a text message to that individual, which provides rapid notification and encourages them to stay home and away from other people.  Apple and Google will delete the exposure notification service tools from their respective operating systems once the pandemic reaches a point that public health no longer requires the use of this technology.  If someone reports to COVIDWISE that they tested positive, the signals from their app will search for other app users who shared that signal.  If the timeframe was at least 15 minutes and the estimated distance was within six feet, then the other user receives a notification of a possible exposure. No names! No location!  VDH wants all app users to feel confident that when a possible COVID-19 exposure is received via COVIDWISE , that it is a real event.  You may use that 8-digit verification code in order to anonymously report a positive result to COVIDWISE .  COVIDWISE was developed in partnership with SpringML using a Bluetooth Low Energy (BLE) API framework created through a unique collaboration between Apple and Google.  This prevents people from falsely reporting positive results, which could generate false exposure notifications.  This is vitally important as the business sector, healthcare industry, K-12 schools, institutions of higher education, religious organizations, sporting/recreation activities, and others rely on appropriate interventions to ensure the health of our communities and maintain economic viability.  If you have the current Apple or Google operating system installed on your device, you may have noticed that Exposure Notifications are now included.  this app is the official COVID-19 exposure notification app for the Commonwealth of Virginia’s Department of Health (VDH).  Your personal use of this app will significantly help inform Virginians suspected of having been within close proximity to someone with a positive COVID-19 diagnosis.  Laboratory results for all persons who test positive for COVID-19 are sent to VDH.  Our staff follows up with persons reported as positive, based on information provided within the laboratory report.  The BLE signals are date-stamped and COVIDWISE estimates how close the two devices were based on signal strength.