Contact COVIDWISE Support

by GladysW

This app provides incomplete information that can only make people worried. The app says I have likely been exposed to someone who has tested positive. But it doesn’t tell me WHEN I was exposed. It just gives a nebulous “6 days ago”. Six days from when? To be useful the app should give the date of the exposure. It should also say the time of day when the exposure occurred. The location of the exposure would also be useful, but that must be too much to ask.

Now all I can do is worry. How do I count back six days? If I’m counting correctly the only thing I did that day was drop my bother at the airport, and I’m confident that I wasn’t close enough to anyone to catch it. But what if I counted wrong? Should I get a test? Or should I leave those for people who really need them? Thanks, COVIDWISE for increasing my stress level. I wish I’d never installed the app.

by Fasttrak7

I keep Bluetooth turned off when at home, only turn it on when I leave the house. Both for security, as well as battery saving. This app is CONSTANTLY bugging me to turn on Bluetooth - about once every hour or two. As if that’s not annoying enough, the app even bugs me IN THE MIDDLE OF THE NIGHT!! Really?! If you want to remind me once, in case I really did forget to turn on Bluetooth, then fine. But any more than that, and it’s a real nuisance. And this nonsense with being repeatedly woken up in the middle of the night - every night - reminding me to turn on Bluetooth...I’m over it. Deleting the app; if you fix the notification issue, I’ll consider reinstalling.

by Sanga3

I’m all for the idea behind this app and I believe I even used to have it installed... However, as my phone is an iPhone 6 Plus, it doesn’t run iOS 13, which this app requires. That seems to mean I can’t take advantage of/participate in the COVID exposure notification enterprise at all. I realize my phone is “old” compared to what’s now available but it still works just fine and meets my needs, and I don’t have hundreds of dollars to spend on an upgrade (nor any real interest in doing so, as I’m 69 years old and don’t aspire to TikTok my way to internet stardom or whatever). I suspect I am not nearly the only person out there still using an iPhone 6 Plus, and for such a large public health problem as COVID, I would’ve thought these “official” apps might better meet the needs of the whole population.