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⚠️ Most reported problems ⚠️

Not working
66.7%

Connection
11.1%

Login
11.1%

Screen
11.1%

problems reported in the last 24 hours

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Common Hin&Wech Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Via Transportation, Inc., developers of Hin&Wech.


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Contact e-Mail: [email protected]




About this app

Of course, any ride delays caused by traffic or detours, for picking up or dropping off other riders, will not be reflected in the price you pay.  You can pay for your ride directly in the Hin&Wech app by credit card, PayPal or ride credit.  During your ride, you will be sharing the vehicle with other riders traveling in a similar direction.  For riders with a valid ticket (e. g. monthly ticket or semester ticket) the base price does not apply.  The ride price is based on the Schleswig-Holstein tariff system.  Download the Hin&Wech app for free, register and share your ride!  You will be shown the final price of your trip before accepting the ride.  After your ride, pay by credit card, paypal or ride credit.  Hin&Wech will transport you safely at night time to your destination throughout the week within the entire city of Neumuenster.  Hin&Wech is the on-demand shuttle that complements public transportation at night and is provided by Stadtwerke Neumünster.  This helps ease traffic congestion and saves resources, thereby helping out our city!  There is a base price of 2. 10 € (adults) and 1. 30 € (children).  You have questions regarding our Hin&Wech service or you just want to give feedback?  If your booking includes two or more passengers, the surcharge is only applied once.  Additionally, there is a surcharge of 1,- Euro per kilometer.  We will bring you safely and comfortably from A to B.