Retouch Status

Last Updated on 2024-07-24 by Maple Labs Co., Ltd

I have a problem with Retouch

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User reports:
No current problems

- App isn't working despite paying for the pro version

- Object removal and quick fix is terrible

- Expensive at $4 a week

Sandra Childers Adcox 2023-05-11

I use the app frequently. However today I just get a black screen when I try to open it. New problem never before experienced this. How can I fix it.

Robyn Nelson 2022-07-30

I i’m trying to cancel this completely and you make it very very difficult To cancel my subscription to this. It does not work I do not want it

Showing 1-2 of 2 reported issues:

Common Retouch Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Retouch network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Retouch App
1. On android, goto Settings » Retouch » click [Force Stop]

Clear Retouch App Cache and Data:
1. On android, goto Settings » Apps » Retouch » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Retouch.

On android, goto Settings » Apps or Manage Apps tab.
Click Retouch » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Retouch » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retouch