Contact 智方便 iAM Smart Support
Company Name: Digital Policy Office
About: "iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card)
holders aged 11 or above. It allows users to perform authentication through
personal mobile phones, to log in and use the online services of different
government departments and commercial organisations with a single digital
identity.
智方便 iAM Smart Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit 智方便 iAM Smart Website
Privacy Policy: https://core.iamsmart.gov.hk/api/v1/uc/m/getProtocol/info?&source=app&lang=zh-HK#div2
Developer: Digital Policy Office, HKSARG
3 Most reported problems 😔💔
Registration process in a joke
by Marfatiar
The registration process is cumbersome and literally a joke.
The facial registration failed on me 23 times. I changed my background, got the light adjusted and am using and iPhone XR.
Save yourself sometime and avoid getting this app. For all you know some former govt representative’s business is the beneficiary behind the app.
How about fully testing your app before launching it?
by Jamestuhk
HKID scan was painful but it was possible after 10 tries, facial scan was hopeless despite following the instruction exactly for 20 minutes and the app simply says facial scan unsuccessful without any further instructions.
Facial recognition does NOT work
by Jcherian
Using version 1.7.1. Tried it multiple times under different lighting conditions. The only one (out of the 4 options) that works is opening the mouth. Remove the buggy piece of authentication.
Have a Problem with 智方便 iAM Smart? Report Issue
Why should I report an Issue with 智方便 iAM Smart?
- Pulling issues faced by users like you is a good way to draw attention of 智方便 iAM Smart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a 智方便 iAM Smart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 智方便 iAM Smart.
