Contact Jumpspeak Language Learning Support

Wow. If I wanted to spend the absolute minimum amount of time building an app just so I could promote it as an affordable option and then just flood unwitting victims with up sells costing several times more than the original offer, which after skipping and bypassing reveal only a shell of an app with horrible voice detection, no formal instruction or guidance, just a bunch of AI chats that will jumble languages together you aren’t even trying to study, not recognize even basic spoken words in the language of study, and ZERO of the promised value, THIS IS THE APP I WOULD BUILD. You will get ZERO guided instruction, ZERO videos onto watch, ZERO constructive feedback other than the AI ‘critique’ of the horrible speech to text feature that got more of the spoken words wrong than it got right. PLEASE don’t waste your time on this app or this company. Their objective is to extract the maximum amount of money from you as possible and no focus on providing actual value - at least if you’re not independently wealthy and can’t afford to pay - I’m pretty sure all the upsell attempts added up to well over $1K/year. Possibly multiples of that. We’ll see how ‘risk free’ their refund offer actually is.

I am extremely disappointed in this app and this company. I saw an ad on Christmas Day for a discounted sign up price. I was excited to try out the app at the price of $59. After signing up, it takes you through a list of “add ons” that I quickly went through with no intention of subscribing to. A week later my card was charged $295, almost six times the amount I had originally paid. I reached out to customer service who said I was signed up for a tutoring service that I had not used nor will use. I told them there must be a misunderstanding because I was never aware of signing up for this service and had not used it. I asked if I could be refunded under the circumstances. After going back and forth over email THEY REFUSED TO REFUND ME! They said they would cancel the service but that they would not refund me. The company took $295 from my card on file without me knowing. I am a teaching assistant at a university training to be a professor. Many of my students need to fulfill a language requirement to complete their degree. I was hoping to share this app as a helpful tool to many of them. However, like them, I will REFUSE because I cannot lead my students to support an unethical company like Jumpspeak

As promised, I wrote a critical review of this product and their interesting “trail” method. I downloaded the app with the expectation that I would be charged after the trial period ended. Instead I was charged the full price when I started my trial. After not being satisfied after 10 minutes on my initial interaction with the app, I wanted to cancel and expected a painful refund process. To my amazement, the refund process/followup emails was readily addressed less than 12-24 hours. So I give it to them, the company is responsive and provides great customer care. Just not happy that they charge you full payment during your trial period or do not disclose this information candidly in their agreement. Such a weird payment scheme, that is not common/ that does not put faith in a company. But if you wish to cancel and get a refund, surprisingly it was streamlined and efficient. Who knows if they will even post this on their review site.