Contact Jumpspeak Language Learning Support
Company Name: Rype
About: Want to learn a language fast? With our immersive language learning method, you
can learn Spanish, French, German, Korean, Japanese and 17 languages by speaking
confidently in real-life conversations. Join 100,000+ students who trust
Jumpspeak's language lessons designed by top language learning experts.
Jumpspeak Language Learning Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rype
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Language Learning | Jumpspeak Website
Privacy Policy: https://www.jumpspeak.com/privacy/
Developer: Jumpspeak
Privacy & Terms:
https://www.jumpspeak.com/terms
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13 Most reported problems 😔💔
I canceled my 1 year subscription with Jumpspeak right after I subscribed so I wouldn't be charged again a year later and I was debited my account $99.00 I need this money put back into my account ASAP because I'm over drawn in my bank account. Have been unable to contact Jumpspeak to resolve this issue.
found on instagram. signed up, gave my cc information. Nothing happened...I tried everything. So I signed in on the jumpspeak ap and they are stuck on teaching me Spanish when I want to learn French. I am disappointed to say the least and I want to cancel. Appaarently there are 3 ways to get started one is Android but I signed on Instagram using my Iphone. I need to get this untangled.
I have paid for lessons in Spanish with my credit card and I'm not able to access the site. The only thing I am able to access is a request to buy more AI capability. I have been in touch with Chat on your site and they give me no information except asking for my credit card for five dollars to give me more information can you help? Is there somebody that I can actually talk to?
I'm having two issues that started recently. The first one continues on resolved even after reinstalling the application. That problem is that the volume through my headphones is very low. This is only the case for your app, and sometimes it starts at normal volume and then quickly turns down to very low. The other problem is that in the app about gardening in the writing exercise that exercise will not complete it gets to a certain point and just stops.
Got billed without notification. and there is no contact info and account settings to change payemnts.
I subscibed on the 23 August but have not received any correspondence. I am based in the U.K. I paid £51.54 for 12 months subscription.
can not cancel and get refund as they promised
Where do I get he lessons? I cannot even access my account.
I have nothing and cant get to work. Cancel all IMMEDIATELY thank you.
I signed up for jumpspeak, and paid for 3 months, but didnt click "Let's Go" because I didnt have time to start tthe program just then . I do not know how to access my account on my phone and I did not receive an e-mail stating I paid. Please help me access my account.by phone and by computer. Thank you.
Do not purchase. This is a scam.
by J@372827xgdg
Saw an ad on Instagram to try this 100 days for free and fell for the bait. Ended up being charged on my credit card less than 5 days after signing up. It might’ve been fine if the app was good, but it doesn’t work well at all. Just opening the app will sometimes cause it to freeze at the home screen or time itself out and close automatically. Additionally, when you are able to login, the app doesn’t always pick up what you’re saying and the responses are strange.
I should’ve read reviews first but trying to get a refund for the fraudulent charge and cancelling the membership is a nightmare. You’re constantly rerouted to an automated response. Other than the billing support person that threatened to ban my account and fight the dispute I put in with my credit card company with all their might, I don’t know if any actual person works at Jump Speak, it all seems to be powered through AI in the worse way possible.
I’d recommend using Duolingo, Babble, italki or even ChatGPT instead.
SCAMMED
by Jspabq
I signed up for the free trial of the lessons and the AI tutor with the intention of trying the app “risk free.” I signed up on the website on my phone. My phone saved a password that I made when signing up. I used the app a few times and found it wasn’t what I was looking for.
When I tried to sign in to my account to cancel before the free trial ended, the password my phone saved did not work. I clicked ‘forgot password’ and a message came up saying that if there was an account associated with my email they would send me a link to reset my password. No email came through, in either my inbox or spam folder. I tried the forgot password link several times, to no avail.
Today my trial period is up and I was charged for both the subscription and the AI tutor. I knew the program was advertised as 100-day money back guarantee so I wasn’t too worried. I was able to cancel my lesson subscription and I expect to be refunded. HOWEVER I was informed that I could not receive a refund for the AI tutor ($99) because I didn’t cancel within the trial period. WHAT A SCAM! I wasn’t able to log in to my account to cancel!!! I’m beyond disappointed and upset. I doubt I’ll ever get my money back but I’m going to try!!!
All smoke and mirrors, NO substance and probably all paid or fake reviews
by JJFireStorm
Wow. If I wanted to spend the absolute minimum amount of time building an app just so I could promote it as an affordable option and then just flood unwitting victims with up sells costing several times more than the original offer, which after skipping and bypassing reveal only a shell of an app with horrible voice detection, no formal instruction or guidance, just a bunch of AI chats that will jumble languages together you aren’t even trying to study, not recognize even basic spoken words in the language of study, and ZERO of the promised value, THIS IS THE APP I WOULD BUILD.
You will get ZERO guided instruction, ZERO videos onto watch, ZERO constructive feedback other than the AI ‘critique’ of the horrible speech to text feature that got more of the spoken words wrong than it got right.
PLEASE don’t waste your time on this app or this company. Their objective is to extract the maximum amount of money from you as possible and no focus on providing actual value - at least if you’re not independently wealthy and can’t afford to pay - I’m pretty sure all the upsell attempts added up to well over $1K/year. Possibly multiples of that.
We’ll see how ‘risk free’ their refund offer actually is.
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