Contact Jumpspeak Language Learning Support

by J@372827xgdg

Saw an ad on Instagram to try this 100 days for free and fell for the bait. Ended up being charged on my credit card less than 5 days after signing up. It might’ve been fine if the app was good, but it doesn’t work well at all. Just opening the app will sometimes cause it to freeze at the home screen or time itself out and close automatically. Additionally, when you are able to login, the app doesn’t always pick up what you’re saying and the responses are strange.

I should’ve read reviews first but trying to get a refund for the fraudulent charge and cancelling the membership is a nightmare. You’re constantly rerouted to an automated response. Other than the billing support person that threatened to ban my account and fight the dispute I put in with my credit card company with all their might, I don’t know if any actual person works at Jump Speak, it all seems to be powered through AI in the worse way possible.

I’d recommend using Duolingo, Babble, italki or even ChatGPT instead.

by Jspabq

I signed up for the free trial of the lessons and the AI tutor with the intention of trying the app “risk free.” I signed up on the website on my phone. My phone saved a password that I made when signing up. I used the app a few times and found it wasn’t what I was looking for.

When I tried to sign in to my account to cancel before the free trial ended, the password my phone saved did not work. I clicked ‘forgot password’ and a message came up saying that if there was an account associated with my email they would send me a link to reset my password. No email came through, in either my inbox or spam folder. I tried the forgot password link several times, to no avail.

Today my trial period is up and I was charged for both the subscription and the AI tutor. I knew the program was advertised as 100-day money back guarantee so I wasn’t too worried. I was able to cancel my lesson subscription and I expect to be refunded. HOWEVER I was informed that I could not receive a refund for the AI tutor ($99) because I didn’t cancel within the trial period. WHAT A SCAM! I wasn’t able to log in to my account to cancel!!! I’m beyond disappointed and upset. I doubt I’ll ever get my money back but I’m going to try!!!

by JJFireStorm

Wow. If I wanted to spend the absolute minimum amount of time building an app just so I could promote it as an affordable option and then just flood unwitting victims with up sells costing several times more than the original offer, which after skipping and bypassing reveal only a shell of an app with horrible voice detection, no formal instruction or guidance, just a bunch of AI chats that will jumble languages together you aren’t even trying to study, not recognize even basic spoken words in the language of study, and ZERO of the promised value, THIS IS THE APP I WOULD BUILD.
You will get ZERO guided instruction, ZERO videos onto watch, ZERO constructive feedback other than the AI ‘critique’ of the horrible speech to text feature that got more of the spoken words wrong than it got right.
PLEASE don’t waste your time on this app or this company. Their objective is to extract the maximum amount of money from you as possible and no focus on providing actual value - at least if you’re not independently wealthy and can’t afford to pay - I’m pretty sure all the upsell attempts added up to well over $1K/year. Possibly multiples of that.
We’ll see how ‘risk free’ their refund offer actually is.