Nationwide SmartRide app not working? crashes or has problems?

Nationwide SmartRide Status

Last Updated on 2023-11-01 by Nationwide Mutual Insurance

I have a problem with Nationwide SmartRide

Are you having issues? Select the issue you are having below and provide feedback to Nationwide SmartRide.

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Something else

55.6%

Connection

22.2%

11.1%

Not working

11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Nationwide SmartRide Problems 🔥

- Does not recognize when user is a passenger in someone else's car

- Requires user to toggle the app every time they get in someone else's car

- Customer service not willing to provide a plug-in transponder

📋 5 Reported Issues:

Everett Smith 2023-07-24

Trying to put on my wife's phone and says it's not compatible.

Tom 2023-05-27

My wife's app detects movement in the house. How do we stop it?

Tom 2023-05-27

My wife's app detects movement in the house. How do we stop it?

ROBERT BRENT KING 2022-12-24

I have a new iphone 14 max pro... The app does not pick up my driving unless I open it up before the trip. I was told you do not have to open the app for it to track your driving. What is the problem.

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TERRY GAEDE 2022-05-10

smartride not working, I have tried to activate for two days. keep waiting for four number code, which never comes?

Showing 1-5 of 5 reported issues:

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Common Nationwide SmartRide Problems & Solutions. Troubleshooting Guide

Table of Contents:

Nationwide SmartRide iPhone Issues and Solutions

Nationwide SmartRide iOS app crashes, not working, errors
Nationwide SmartRide iOS app network issues
Nationwide SmartRide on iOS has black/white screen

Nationwide SmartRide Android App Issues and Solutions

Nationwide SmartRide has errors/crashing/not working
Nationwide SmartRide server network connectivity issues
Nationwide SmartRide has black screen

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Nationwide SmartRide iPhone Issues and Solutions

How to fix Nationwide SmartRide app crashes or not working on Iphone (iOS):

Close and restart the Nationwide SmartRide app on iPhone
Update Nationwide SmartRide app to the Latest Version for iOS
Uninstall and reinstall Nationwide SmartRide iPhone app
Update your iPhone to the latest iOS version

Fix Nationwide SmartRide on iPhone unable to connect to server/internet connection issues::

To resolve Nationwide SmartRide network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Nationwide SmartRide Android App Issues and Solutions

Fix Nationwide SmartRide not working on Android, crashes, errors or is unresponsive:

Force Stop the Nationwide SmartRide App
1. On android, goto Settings » Nationwide SmartRide » click [Force Stop]

Update Nationwide SmartRide to the latest version on PlayStore

Clear Nationwide SmartRide App Cache and Data:
1. On android, goto Settings » Apps » Nationwide SmartRide » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Nationwide SmartRide.

Fix Nationwide SmartRide unable to contact server/ Nationwide SmartRide internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Nationwide SmartRide » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Nationwide SmartRide » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nationwide SmartRide