Contact Nationwide SmartRide Support

by Dinozambowski

My wife signed us up for full coverage insurance with Nationwide and we downloaded the app to be have our driving tracked and graded for the next several months. Started out paying close to $700 for six months. Using the app we would hope to receive a discount after several months of monitoring. I asked her to reach out to a few other insurance companies to compare rates. The very first reputable company she reached out to gave us a quote for $350 for six months for comprehensive for our two vehicles. I asked “is this some kind of joke? We are to have our driving scrutinized for several mos to only hope we get some sort of discount??” Needless to say, we dropped Nationwide like a hot potato and went with the other company with a better deductible and half the price. Nationwide is a joke and so is this big brotheresque App. Adios Nationwide.

by HL23721

This app doesn’t know IF YOU ARE A PASSENGER in someone else’s car. Like how ridiculous is that? In order to “make the app know this” you have to toggle it EVERY TIME you get in someone else’s car. Then when I called Nationwide and and said just send me a plug-in transponder they weren’t going to do it because “the app works on my phone.” That’s not the point! I basically argued with the customer service lady and had to threaten to pull my insurance, which I have no problem doing since I will probably get a lower rate somewhere else, if they didn’t. I have been a loyal Nationwide customer for decades. Since I was 16. I’m now 43 years old. I also have my pet insurance through them with two dogs on it. I pay an arm & a leg for it. Honestly very disappointing. They did end up sending me one but should not have to argue to get it.

by FlameWorth

My wife and I had it installed and working and we drove for 5 months. I monitored it occasionally with my discount always floating between 28-30%. 30 days before renewal I see my discount drop to 14%. Guess what? My wife’s app somehow lost the permission to always use location data (maybe some security update reset that months ago), and her discount was 0%, averaging down my 28% to 14%. No warning or notification in 4 months … Congratulations Nationwide, nice job losing a customer!